Dutch speaking Customer Service Representative - Google Ads Products

Teleperformance; Barcelona; Hybrid; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Full-time hybrid position in Barcelona

Referral program (€2,000)

Relocation package support

Private health insurance

Career growth opportunities

Dynamic team culture

World Trade Center, Barcelona location

Job summary

Teleperformance Spain in Barcelona is hiring to support Google Ads projects, acting as the first contact for Google customers and qualifying leads where needed.

The role emphasizes excellent communication, organization, and a team-oriented approach in a hybrid Barcelona setting with a competitive salary and relocation options.

Qualifications

• Dutch and English language proficiency at C2 level.
• Customer-focused with a friendly demeanour.
• Excellent verbal and written communication.
• Highly organized and able to manage multiple tasks.
• Detail-oriented and accurate.
• Team player contributing to a positive work environment.

Responsibilities

• Serve as the first point of contact, directing inquiries to the right department with accuracy.
• Meet or exceed KPIs while maintaining high customer service standards.
• Ensure all activities comply with company policies and procedures.
• Operate with accuracy and uphold company standards in all interactions.

Skills

Dutch (C2)

English (C2)

Customer service

Communication

Organization

Team player

Job description

Description

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.

Responsibilities

• Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
• Meet or exceed defined KPIs while maintaining a high standard of customer service.
• Ensure all activities are performed in compliance with company policies and procedures.
• Operate with a high level of accuracy and compliance, upholding our company's standards and procedures in all your interactions.

Requirements

Language Skills: C2 level of Dutch and English

• Customer-focused with a genuinely friendly and helpful demeanor.
• An excellent communicator, both verbally and in writing.
• Highly organized and able to manage multiple tasks effectively.
• Detail-oriented and committed to accuracy.
• A team player who is eager to contribute to a positive work environment.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification

Benefits

• Full-time hybrid position in Barcelona with a competitive salary of 20.555,97€ gross/year, Monday to Friday.
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Relocation package support.
• Private Health Insurance.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.