French speaking Customer Service Representative - Google Ads Products

Teleperformance Spain; Barcelona; Hybrid; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Relocation package

Private health insurance

Career growth opportunities

Office at World Trade Center Barcelona

Bi-weekly/monthly/quarterly contests

Job summary

Teleperformance Spain in Barcelona is seeking an entry-level specialist to act as the first point of contact for Google Ads-related inquiries. You will listen actively, route solutions, and qualify leads for new campaigns while maintaining high customer service standards.

The role requires C2 French and C1 English, with full-time hybrid work based in Barcelona. You will collaborate with multiple teams in a fast-growing digital marketing environment.

Qualifications

• Customer-focused with a friendly and helpful demeanor.
• Excellent verbal and written communication skills.
• Organized and comfortable multitasking.
• Detail-oriented with a methodical approach to tasks.
• Team player who contributes to a positive work environment.

Responsibilities

• Serve as the first point of contact, directing inquiries to the correct department with accuracy.
• Meet defined KPIs while delivering high-quality customer service.
• Ensure all activities comply with company policies and procedures.
• Operate with accuracy and uphold company standards in all interactions.

Skills

Customer focus

Multitasking

Strong communication

Team player

Organized

Detail oriented

Education

High School or equivalent

Job description

Description

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads - a game-changing tool for businesses everywhere!

Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.

Responsibilities

• Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
• Meet defined KPIs while maintaining a high standard of customer service.
• Ensure all activities are performed in compliance with company policies and procedures.
• Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions.

Requirements

Language Skills: C2 level of French and C1 level of English

• Customer-focused with a friendly and helpful demeanor.
• Good communicator, both verbally and in writing.
• Organized and comfortable at multitasking.
• Detail-oriented.
• A team player who is eager to contribute to a positive work environment.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information and ideas and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

Benefits

• Full-time hybrid position in Barcelona with a competitive salary, Monday to Friday.
• Salary: 19.623,94 € € gross/year.
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Relocation package support.
• Private Health Insurance.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

education: High School or equivalent

experience: Entry level