French speaking Customer Service Representative – Google Ads Products

Teleperformance SE; Barcelona; Ibrido; EUR 18.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Referral program

Relocation package

Private health insurance

Career growth

Contests & team culture

World Trade Center BCN

Descrizione del lavoro

Teleperformance Spain in Barcelona is seeking a detail-oriented, bilingual (French C2, English C1) support specialist to act as the first point of contact for Google customers. You will route inquiries to the appropriate teams, aiming to meet defined KPIs while delivering excellent service.

Compliance with company policies and accurate execution of processes are essential to success. Join a fast-growing digital marketing project, with a hybrid work setup in Barcelona, and enjoy a competitive

Competenze

• Fluent in French (C2) and English (C1) as primary languages.
• Customer-focused with a friendly and helpful demeanor.
• Organized and comfortable multitasking.
• Detail-oriented with strong written and verbal communication.

Mansioni

• Serve as the first point of contact for Google customers, directing inquiries to the appropriate department with accuracy and efficiency.
• Meet defined KPIs while maintaining a high standard of customer service.
• Ensure all activities are performed in compliance with company policies and procedures.
• Operate with accuracy and uphold our company’s standards in all interactions.

Conoscenze

French (C2)

English (C1)

Customer focused

Excellent communication

Multitasking

Detail oriented

Team player

Descrizione del lavoro

DescriptionReady to elevate your career and join a fast-growing team in the digital world?Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.ResponsibilitiesServe as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.Meet defined KPIs while maintaining a high standard of customer service.Ensure all activities are performed in compliance with company policies and procedures.Operate with accuracy and compliance, upholding our company’s standards and procedures in all your interactions.RequirementsLanguage Skills: C2 level of French and C1 level of EnglishCustomer-focused with a friendly and helpful demeanor.Good communicator, both verbally and in writing.Organized and comfortable at multitasking.Detail-oriented.A team player who is eager to contribute to a positive work environment.Desirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.Emotional Intelligence: Understanding and managing one’s own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identificationBenefitsBenefitsFull-time hybrid position in Barcelona with a competitive salary, Monday to Friday.Salary: 19.623,94 € € gross/year.Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.Relocation package support.Private Health Insurance.Clear career growth opportunities supported by coaches and a motivating team environment.Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.Prime office location at the World Trade Center, Barcelona, surrounded by the sea.Diversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.