German-Speaking Customer & Coffee Enthusiast Advisor - Relocate to Greece

Next Job Abroad; Palma; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

14 salaries per year

Paid expert training

Hybrid working option

Career growth opportunities

Private health benefits

Descripción de la vacante

Next Job Abroad is seeking a German-speaking customer care advocate to join a brand-new pilot team in Greece. You will assist coffee lovers with premium espresso machines and kitchen gadgets, handling calls, emails and chats. Fully paid training will prepare you for the role, and relocation is supported.

Expect a dynamic, expat-friendly environment where English connects the team. Day shifts with weekend work may apply during the onboarding phase, followed by hybrid options for performance.

Formación

• German native or C1 level with English at B2-C1 for training and systems.
• Type at least 25 words per minute.
• Open-minded, communicative and solution-driven personality.
• Willing to join the German pilot team with daytime schedules and weekend shifts.
• Ready to relocate to Greece and embrace expat life.

Responsabilidades

• Handle inbound calls, emails, and chats in German to assist premium espresso customers.
• Provide after-sales guidance, setup, troubleshooting, order status and refunds.
• Use Salesforce and internal AI tools to manage customer interactions.
• Join a large language team and collaborate in a multilingual environment.

Conocimientos

German (native)

English (B2-C1)

Customer service

Typing 25wpm

Problem solving

Herramientas

Salesforce CRM

Descripción del empleo

Are you a native (or fluent) German speaker who absolutely cannot start the day without the rich aroma of fresh coffee? If you've been dreaming of trading gray skies and rainy weather for 300+ days of Mediterranean sunshine, beautiful beaches, and a vibrant international social scene, this is your perfect match!

We are looking for enthusiastic, communicative young professionals to join a brand-new pilot team in Greece representing one of the world's most famous, high-end British-Australian kitchen and coffee appliance brands. In this role, you will be the friendly voice saving coffee lovers across Europe, helping them get the absolute most out of their sleek, premium espresso setups.

No previous customer service experience? No worries at all! We provide a comprehensive, fully paid training program to transform you into a true coffee appliance expert. All you need is a positive attitude, a passion for talking to people, and a desire to live life to the fullest under the Greek sun!

What You'll Do Every Day (The Daily Vibe)

• Be the Coffee Hero: Handle inbound calls, emails, and chats from German-speaking customers to assist with their premium espresso and kitchen gadgets.
• Provide Smart After-Sales Support: Guide users through fun, uncomplex daily scenarios—from setting up their new machines and troubleshooting simple quirks to handling delivery status and refund inquiries.
• Work with Top Tech: Manage your daily customer interactions smoothly using industry-leading CRM software (Salesforce) and cutting-edge internal AI applications.
• Join a Massive Community: Build a great network as part of the largest language team on this project, working in a bustling environment where English keeps everyone connected

Requirements

• Language Skills: Native or C1‑level fluency in German, paired with a solid command of English (B2-C1) for your training and software systems.
• PC Basics: Comfortable navigating computers with a steady typing speed of at least 25 words per minute.
• Mindset: An open-minded, communicative, and solution-driven personality who loves interacting with people.
• Pilot Program Flexibility: Ready to jump into our exciting German pilot team! This means structured daytime schedules (10:00 AM to 7:00 PM on weekdays; 10:00 AM to 6:00 PM on weekends) and a willingness to work weekend shifts (mostly Saturdays) once you are settled in.
• Ready for Adventure: Genuinely excited to pack your bags, explore a beautiful new culture, and dive into an active expat lifestyle

Benefits

We handle all the heavy lifting so you can smoothly transition into your new Greek lifestyle:

• Complete Relocation Package: Paid flight tickets to Greece, airport pickup, and dedicated, hands‑on assistance from our team to help you find your dream apartment
• Attractive Local Salary: A competitive salary with performance bonuses, plus 14 salaries per year (a full extra salary at Christmas, half at Easter, and half for your summer holidays!)
• Paid Expert Training: Fully paid on‑site training followed by a supportive 1‑week "nesting" phase to build your confidence.
• Unlock Hybrid Working: Once your performance stabilizes above target, you can upgrade to a hybrid model—enjoying Mondays and Fridays working from your home office, and Tuesday through Thursday collaborating in the office with your team.
• Real Career Launchpad: Opportunities to quickly step up into specialized Tier 2 expert roles for top performers.
• Health & Wellness: Comprehensive private health and medical benefits from day one

Ready to swap the rainy days for a tan, build an incredible resume, and represent a premium global brand?