German-Speaking CS Associate: Onboarding & Growth

Gartner; Laza; Híbrido; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

World-class benefits

Competitive compensation

Hybrid work environment

Descripción de la vacante

Gartner, Inc. is seeking a Customer Success Associate who speaks German to onboard and support clients, ensuring they realize value from Gartner subscriptions. You will work with leaders across IT, HR, and other practices to surface priorities and align Gartner resources to drive outcomes.

You will collaborate with internal teams to deliver strong service delivery, enable adoption of Gartner services, and foster ongoing engagement and growth with clients.

Formación

• Bachelor's degree preferred with 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Ability to use German (Reading, Writing and Speaking) at a Business or Native level.

Responsabilidades

• Partner with clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner memberships.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and designinnovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Conocimientos

Client success

German language

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Educación

Bachelor's degree preferred

Descripción del empleo

Gartner, Inc. is seeking a Customer Success Associate who speaks German to onboard and support clients, ensuring they realize value from Gartner subscriptions. You will work with leaders across IT, HR, and other practices to surface priorities and align Gartner resources to drive outcomes.

You will collaborate with internal teams to deliver strong service delivery, enable adoption of Gartner services, and foster ongoing engagement and growth with clients.