General Manager - Issa Hotels and Resortss

Love Energy Savings; Oviedo; Sur place; EUR 85 000 - 120 000; Plein temps

Résumé du poste

Couples Resorts seeks a General Manager to provide strategic and operational leadership for a luxury property, overseeing all hotel operations, guest experience, brand standards, and financial performance.

You will lead a high-performing team, manage budgets, drive revenue, ensure safety and sustainability, and represent the property at events while fostering engagement and exceptional service.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 7–10 years in luxury all-inclusive hotel management.
• At least 5 years in a senior leadership role.
• Proven financial management and revenue optimization experience.
• Excellent communication, interpersonal, and decision-making skills.

Responsabilités

• Develop and manage annual budgets and financial plans.
• Maximize revenue through pricing, inventory management, and promotions.
• Lead and coach a high-performing team; provide regular feedback and evaluations.
• Maintain brand standards through inspections and quality-improvement initiatives.
• Ensure health, safety, and environmental compliance; staff training.

Connaissances

Leadership

Communication

Problem-solving

Decision-making

Data-driven decision-making

Team-building

Strategic planning

Flexibility

Formation

Bachelor’s degree in Hospitality Management

Outils

Hotel management software

Description du poste

GENERAL MANAGER

Grow your career with us

At Couples Resorts, we offer the most inclusive vacation experience, supported by a high level of repeat guests. We keep our guests at the heart of our decisions and actions, and work hard to preserve an environment of trust, respect, and superior service. We love what we do and approach it with passion and pride, inspiring our team and our guests.

If you share these values and bring the experience, competencies, and qualifications outlined below, we invite you to apply for the position of General Manager.

Job Summary

The General Manager provides strategic and operational leadership for a Couples Resorts property, overseeing all aspects of hotel operations. Reporting to the Director of Operations, the General Manager leads the team in delivering exceptional guest experience, maintaining brand and quality standards, and achieving financial and operational goals. The role also advances employee engagement, health and safety, sustainability, and innovation across the property.

Position Duties and Responsibilities

• Develop and manage annual budgets, monitor financial performance, and implement plans to improve results.
• Maximize revenue through effective pricing, inventory management, and local promotion initiatives.
• Manage costs and improve operational efficiency while identifying opportunities for cost reduction and on-property revenue growth.
• Lead the delivery of personalized guest service, oversee complaint resolution and service recovery, and act on guest feedback.
• Maintain high guest satisfaction, encourage guest loyalty, and support positive online reviews.
• Recruit, develop, and retain a high-performing team; provide regular coaching, feedback, and performance evaluations.
• Foster employee engagement and a positive work environment, and ensure compliance with labour laws and company policies.
• Lead regular team briefings to communicate priorities, performance, guest feedback, and opportunities for cross-department collaboration.
• Ensure management teams follow company leadership guidelines and protocols.
• Maintain brand standards through regular inspections, audits, and quality-improvement initiatives.
• Ensure compliance with health, safety, and environmental requirements; maintain emergency response procedures and regular staff safety training.
• Promote employee wellness and implement sustainable practices that reduce energy use and waste.
• Stay informed about hospitality trends and encourage ideas that enhance guest experiences, services, and amenities.
• Host and represent the property at guest functions and events, including breakfast, lunch, dinner, and cocktail events.

Job Requirements

• Bachelor’s degree in Hospitality Management or a related field.
• 7–10 years of experience in luxury all-inclusive hotel management, including at least 5 years in a senior leadership role.
• Demonstrated success in financial management, revenue optimization, and operational leadership.
• Excellent communication, interpersonal, problem-solving, and decision-making skills.
• Strong leadership, team-building, strategic-planning, and data-driven decision-making abilities.
• Proficiency in hotel management software and systems.
• Knowledge of hospitality trends, service standards, and industry best practices.
• Ability to work flexible hours, including weekends and holidays, and to work effectively in a dynamic environment.
• Ability to stand and walk for extended periods, frequently climb stairs, and occasionally bend, lift, or carry up to 25 pounds.
• Comfort working outdoors during property inspections and hosting or speaking to small and large groups, including with a microphone.

The Ideal Candidate

The ideal candidate has a positive work ethic and attitude, a strong service orientation, and the ability to relate well to people at all levels. They are adaptable, effective under pressure, comfortable meeting deadlines, and able to work independently while leading and motivating a diverse team.

Application deadline: October 30, 2026