Fullstack Software Engineer (x/f/m) - Care Expert Copilot

Alan; Madrid; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stimulatory environment

Strong innovation culture

Distributed ownership and daily deploy

Descripción de la vacante

Alan is building AI-driven customer support systems to serve over 1M members. You will develop scalable software powering AI agents and the cockpit that enables experts to take over and enrich service.

You will mentor junior engineers, collaborate with product and design teams, and contribute to the long-term direction of the platform, while maintaining high-quality, maintainable code.

Formación

• 5+ years building scalable software systems.
• Full‑stack capability (backend & frontend).
• Strong problem-solving, turning complex problems into elegant solutions.
• Curiosity, humility, and willingness to grow at any seniority.
• Interest in healthcare tech and understanding that insurance is access to care.

Responsabilidades

• Develop and maintain scalable software systems powering AI-driven customer support.
• Build the cockpit and tooling for experts to supervise, route requests, surface context, and draft responses.
• Collaborate with product and design teams to translate requirements into high-quality, maintainable code.
• Mentor junior engineers and influence product direction.

Conocimientos

5+ years experience

Full‑stack experience

Strong problem-solving

Curiosity & humility

Healthcare tech alignment

Descripción del empleo

About the Role

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Responsibilities

• Develop and maintain scalable software systems that power AI‑driven customer support.
• Build and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.
• Collaborate with product and design teams to translate requirements into high‑quality, maintainable code.
• Mentor junior engineers and influence product direction.

Qualifications

• 5+ years of experience building scalable software systems.
• Full‑stack experience (backend and frontend).
• Strong problem‑solving skills and a passion for turning complex problems into elegant solutions.
• Curiosity, humility, and a willingness to grow at any seniority.
• Alignment with healthcare technology and an appreciation that insurance is about access to care, not just money.

Location & Work

Must be legally eligible to work in France, Belgium, Spain, or Canada (Toronto only). Remote work flexibility is offered, but in‑person collaboration is valued.

Benefits & Culture

• Stimulatory environment with perks that promote happiness, efficiency, and quality collaboration.
• Strong culture guided by a set of values that foster innovation and engagement.
• Learning environment with distributed ownership and daily deployments.

Equal Opportunity

Alan is an equal opportunity employer. We encourage applications from people of all backgrounds, especially underrepresented groups.