Front Desk Agent

The Ritz-Carlton Hotel Company, L.L.C.; Santa Cruz de Tenerife; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel and hotel discounts

Employee meals provided

13th and 14th salary payments

Birthday surprise

Career development opportunities

Descripción de la vacante

The Ritz-Carlton Tenerife, Abama is seeking a Front Desk Agent to warmly welcome guests and manage smooth arrivals and departures in a luxury setting.

You will provide information about resort facilities, coordinate with departments to ensure a memorable experience, and uphold the brand's gold standards in guest service and privacy. Fluency in Spanish and English is required, with additional languages a plus.

Formación

• Guest-oriented attitude and ability to create memorable experiences.
• Experience in Front Office or similar hospitality roles is preferred.
• Excellent communication skills and comfort interacting with international guests.
• Well-organized, capable of managing multiple tasks simultaneously.
• Fluency in Spanish and English; additional languages are valued.
• Experience with hotel management systems is a plus.

Responsabilidades

• Welcome guests warmly in alignment with The Ritz-Carlton standards.
• Efficiently manage check-in/check-out for a seamless stay.
• Provide accurate information on resort facilities, services, and activities.
• Respond to guest inquiries and special requests promptly.
• Handle reservations and guest information in hotel systems.
• Perform administrative and billing tasks per procedures.
• Address guest concerns with empathy and professionalism.
• Coordinate with Housekeeping, Concierge, Reservations, and F&B.
• Promote hotel services and upsell where appropriate.
• Maintain a clean, organized front desk area per luxury standards.
• Protect guest confidentiality and data security.

Conocimientos

Guest service mindset

Communication skills

Multilingual Spanish & English

Team player

Organizational skills

Problem solving

Herramientas

Hotel management systems

Descripción del empleo

Additional Information

Job Number 26107256

Job Category Rooms & Guest Services Operations

Location Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: a tranquil oasis where the sea, the land, and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture. The resort's 462 guest rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. An award-winning culinary destination in its own right, this 5-star Tenerife resort features world-class restaurants ranging from simple, light cuisine to Michelin-starred fine dining. Offering a true escape, this timeless resort boasts multiple swimming pools, a 2,500 sqm Spa & Fitness Center, and the largest Ritz Kids in Europe.

JOIN OUR TEAM!

• as a Front Desk Agent at The Ritz-Carlton Tenerife, Abama.

Who are we looking for?

Are you passionate about creating memorable experiences from the very first moment? As a Front Desk Agent, you will be the first impression of our resort and play a key role in delivering a warm and personalized welcome to our guests. If you enjoy providing exceptional service, love interacting with people from different cultures, and thrive in a dynamic luxury environment, we would love to meet you!

Your Responsibilities Include...

• Welcoming guests in a warm, professional manner in alignment with The Ritz-Carlton standards.
• Efficiently managing check-in and check-out procedures, ensuring a seamless and personalized guest experience.
• Providing accurate information about the resort's facilities, services, experiences, and activities.
• Responding proactively and efficiently to guest inquiries, requests, and special requirements.
• Managing reservations, modifications, and guest information updates within hotel systems.
• Performing administrative and billing tasks in accordance with company procedures.
• Handling guest concerns, complaints, and requests with empathy, professionalism, and a strong focus on guest satisfaction.
• Coordinating closely with departments such as Housekeeping, Concierge, Guest Relations, Reservations, and Food & Beverage to ensure an exceptional guest experience.
• Promoting hotel services and facilities by identifying opportunities for upselling and enhancing the guest experience.
• Maintaining the front desk area in a clean, organized, and professional manner in line with luxury brand standards.
• Ensuring the confidentiality and security of guest information at all times.
• Complying with Marriott International and The Ritz-Carlton policies, procedures, and service, quality, and safety standards.

What We Would Like From You...

• You have a naturally guest-oriented attitude and enjoy creating exceptional guest experiences.
• Ideally, you have previous experience in Front Office, customer service, or similar roles within the hospitality or service industry.
• You possess excellent communication skills and enjoy interacting with international guests.
• You are well-organized, able to manage multiple tasks simultaneously, and remain calm during busy periods.
• You are solution-oriented, detail-focused, and capable of anticipating guests' needs.
• You enjoy working as part of a team and collaborating with different departments.
• You are fluent in Spanish and English; additional languages will be highly valued.
• You have basic computer skills and, preferably, experience working with hotel management systems.
• You already hold a valid work permit for Spain.

How We Inspire You...

Become part of our team and contribute your ideas and creativity to the daily experiences of our guests. Do you know what makes working here special? It means being part of moments that guests will remember long after they have left.

• An attractive salary above market standards for your flexible assignment at our hotel.
• Travel worldwide across our more than 9,500 hotels with excellent employee rates ("Explore Rate") and enjoy exclusive benefits. By the way, these benefits also apply to your family, partner, and parents.
• Enjoy food & beverage offerings in our more than 9,500 hotels with a 20% discount.
• Benefit from a 50% discount on our resort's culinary offerings.
• Did you know that you can receive up to a 75% discount on flights if you are a resident of Tenerife?
• Comprehensive corporate benefits with numerous discounts on leisure activities and travel.
• A special birthday surprise to celebrate your special day.
• Enjoy our resort as a guest after one year of service with us, a once-in-a-lifetime experience.
• 13th and 14th salary payments.
• Innovative learning concepts to support your professional journey. We even have our own training university!
• Career development opportunities and prospects within an international company.
• Complimentary meals provided in our employee dining room.
• No need to worry about your uniform (where applicable according to department); we provide it and take care of the laundering of your professional attire.
• We love celebrating, especially with you! Team outings, employee celebrations, Employee Appreciation Week, anniversaries, and many more occasions to recognize and celebrate you and your colleagues.
• We care about our community in many ways. Join our social responsibility initiatives and give back to society.
• Your health is one of our priorities, which is why we offer comprehensive occupational healthcare.

(All benefit and bonus programs are subject to individual company regulations. Applicable tax and social security laws apply, and any deductions will be administered through payroll adjustments. There is no legal entitlement to these programs, and the employer reserves the right to modify the offering at any time.)

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

Across more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that they stay with our guests long after their visit has ended. By attracting the best hospitality professionals who create memories for a lifetime, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and exceptional luxury service around the world and take pride in delivering excellence in the care and comfort of our guests.

Your role will be to ensure that The Ritz-Carlton's Gold Standards are delivered with care and attention. The Gold Standards are the foundation of The Ritz-Carlton and guide us every day in our pursuit of excellence. It is this foundation, and our belief that culture drives success, that has earned The Ritz-Carlton its reputation as a global leader in luxury hospitality.

As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. In return, we promise to provide you with the opportunity to take pride in your work and in the people you work alongside.

By joining The Ritz-Carlton, you become part of Marriott International's portfolio of exceptional brands. Here, you can do your best work, pursue your purpose, belong to an amazing global team, and become the very best version of yourself.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.