Customer Support Specialist (UKI Market)

Webfleet Solutions Spain S.L.; Barcelona; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Home-office setup 500€ gross

Home-office monthly allowance

Hybrid work model

40 days abroad per year

Birthday off & volunteering time off

Health and dental insurance

Job summary

Webfleet Solutions Spain S.L. is seeking a Customer Support Specialist in Barcelona. You will join a team serving the UKI market, providing technical and administrative support across multiple channels and leveraging Salesforce CRM.

The role emphasizes delivering a personalized customer experience, proactive issue resolution, and collaboration with cross-functional teams. Remote work up to 3 days per week is offered, with additional home-office allowances and international exposure.

Qualifications

• Experience in a technical customer support or similar role.
• Impeccable written and verbal English communication, with experience in the UKI market.
• Good interpersonal and customer service skills with the customer at the heart of everything you do.
• Willingness to learn new products and technologies and apply knowledge practically.
• Ability to be proactive/reactive and stay detail-oriented under pressure.
• Ability to follow standard processes within set service levels.
• Team player and positive attitude towards colleagues.
• Experience with CRM systems (Salesforce) is an advantage.

Responsibilities

• Provide product information and technical/admin support via phone and email.
• Deliver personalized customer experiences and resolve issues to maintain high satisfaction.
• Proactively manage customer expectations.
• regularly update CRM with information collected during service activities.
• Collaborate across departments to provide thorough, researched responses for customers.

Skills

Technical support experience

English communication

UKI market experience

CRM familiarity (Salesforce)

Team player

Tools

Salesforce

Job description

We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona.

You will join a team of 9 colleagues dedicated to UKI (United Kingdom & Ireland), based in Barcelona and you will report to the Regional Team Leader.

What you’ll be doing:

• Provide product information and effective technical and administration support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
• Proactively manage customer expectations;
• Constantly update our CRM system (Salesforce) with all relevant information collected during customer service activities;
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

What do we expect from you?

There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind:

• You already have a successful experience in a technical customer support or similar role;
• Impeccable written and verbal communication skills in English, with experience in the UKI market;
• Good interpersonal and customer service skills, keeping the customer at the heart of everything you do;
• Eager to learn new products and technologies and utilize your knowledge in a practical way;
• Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
• Ability to follow standard processes and practices within set service levels;
• You are a team player;
• Previous experience with CRM systems (such as Salesforce) is an advantage.

Why you’ll love working for us:

• The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
• A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;
• Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.

Let’s not forget the good stuff!

• Working from home up to 3 days a week.
• 500 euros gross to set up your home office and additional monthly home office allowance
• Chance to work abroad for 40 working days per year
• Birthday off and volunteering time off.
• Additional health and dental insurance.
• 100% employer funded pension scheme.
• Lunch, childcare or transportation vouchers.
• Unlimited access to LinkedIn Learning.
• Access to Gofluent platform to learn new languages.
• Free access to CALM (top mental health app).
• Employee Assistance Program.

Who are we?

Webfleetis Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.

Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.

More information at: webfleet.com. Follow us on X:@WebfleetNewsand LinkedIn@Webfleet. For more information on Bridgestone corporation visitBridgestone.comor theBridgestone Newsroom.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.