French-Speaking Customer Support | Remote In Portugal | Relocation Provided

Cross Border Talents; Oña; A distancia; EUR 13.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work within Portugal

Relocation support

Multicultural environment

Descripción de la vacante

Cross Border Talents is seeking a French-speaking Customer Support Specialist to work remotely in Portugal. You will assist French-speaking customers, answer questions, and guide them through simple technical issues to ensure a smooth experience.

Relocation support is available for eligible candidates, and the role is remote within Portugal. The position offers relocation assistance for those outside Portugal and an international, multicultural work environment, with a focus on delivering

Formación

• Fluent in French (and comfortable with English).
• Customer-focused, friendly and patient.
• Good communication and problem-solving abilities.
• Experience in customer service is welcome but not required.

Responsabilidades

• Support customers in French and English.
• Answer questions and assist with technical issues.
• Guide customers through clear and simple solutions.
• Record and update customer cases accurately.
• Follow up when additional support is needed.
• Help create a friendly and positive customer experience.

Conocimientos

French fluency

English

Customer service

Communication

Descripción del empleo

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: French and English

About The Role

We are looking for a French-speaking Customer Support Specialist to join a technology-related customer service project based in Portugal.

You will assist French-speaking customers, answer their questions, guide them through simple technical issues, and make sure they have a smooth and positive experience.

The position is remote within Portugal. Candidates may already be based in Portugal or be open to relocating. Relocation support is available for eligible candidates.

What We Offer

• Remote work within Portugal
• Relocation support provided for candidates outside Portugal
• International and multicultural work environment

What You Will Do

• Support customers in French and English
• Answer questions and assist with technical issues
• Guide customers through clear and simple solutions
• Record and update customer cases accurately
• Follow up when additional support is needed
• Help create a friendly and positive customer experience

What We Are Looking For

• Fluent in French and comfortable communicating in English
• Friendly, patient, and customer-focused
• Comfortable using computers and learning new systems
• Good communication and problem-solving skills
• Organized and attentive to detail
• Previous customer service experience is welcome, but not mandatory
• Sales experience is a plus, but not required

Applicants should be fluent in French and English and either currently based in Portugal or hold an EU passport and be open to relocation.

French-speaking Customer Support | Remote in Portugal | Relocation Provided Girona, Spain