French-speaking Customer Support

CBTALENTS; Santa Cruz de Tenerife; A distancia; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work within Portugal

Relocation support

Multicultural work environment

Descripción de la vacante

CBTALENTS is seeking a French-speaking Customer Support Specialist for a remote role based in Portugal. You will assist French-speaking customers, handle technical questions, and ensure a smooth, positive experience across channels.

The position is remote within Portugal with relocation support for eligible candidates, offering an international, multicultural work environment and competitive compensation.

Formación

• Fluent in French and comfortable communicating in English.
• Friendly, patient, and customer-focused.
• Good communication and problem-solving skills.
• Organized and attentive to detail.
• Experience in customer service is welcome but not mandatory.
• Sales experience is a plus but not required.

Responsabilidades

• Support customers in French and English.
• Answer questions and assist with technical issues.
• Guide customers through clear and simple solutions.
• Record and update customer cases accurately.
• Follow up when additional support is needed.
• Help create a friendly and positive customer experience.

Conocimientos

Fluent French

English proficiency

Customer-focused

Clear communication

Problem solving

Attention to detail

Descripción del empleo

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: French and English

About The Role

We are looking for a French-speaking Customer Support Specialist to join a technology-related customer service project based in Portugal.

You will assist French-speaking customers, answer their questions, guide them through simple technical issues, and make sure they have a smooth and positive experience.

The position is remote within Portugal. Candidates may already be based in Portugal or be open to relocating. Relocation support is available for eligible candidates.

What We Offer

• Competitive salary
• Remote work within Portugal
• Relocation support provided for candidates outside Portugal
• International and multicultural work environment

What YouWillDo

• Support customers in French and English
• Answer questions and assist with technical issues
• Guide customers through clear and simple solutions
• Record and update customer cases accurately
• Follow up when additional support is needed
• Help create a friendly and positive customer experience

What We Are Looking For

• Fluent in French and comfortable communicating in English
• Friendly, patient, and customer-focused
• Comfortable using computers and learning new systems
• Good communication and problem-solving skills
• Organized and attentive to detail
• Previous customer service experience is welcome, but not mandatory
• Sales experience is a plus, but not required

Applicants should be fluent in French and English and either currently based in Portugal or hold an EU passport and be open to relocation.