French Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Vor Ort; EUR 17.000 - 27.000; Vollzeit

Benefits dieser Stelle

Fully Paid Relocation Package

Fully Paid Training Program

Comprehensive Private Health Insurance

Attractive KPI-based Bonus

Zusammenfassung

Mercier Consultancy Group is seeking a French Speaking Customer Service Agent to join our client’s team in Sofia, Bulgaria. You will handle queries from French-speaking clients via phone, email and live chat, delivering high-quality support in a fast-paced environment.

This on-site role offers a fully paid relocation package, comprehensive training and KPI-based bonuses. Excellent English and strong communication skills are essential to thrive in our international support operation.

Qualifikationen

• Native or fluent French (spoken and written).
• English proficiency for internal communication.
• On-site in Sofia, Bulgaria with EU passport or work permit.
• Experience in customer support is preferred but not required.

Aufgaben

• Act as primary contact for French-speaking clients via phone, email and live chat.
• Resolve inquiries with empathy and accuracy.
• Maintain CRM records of customer interactions.
• Collaborate with international teams to troubleshoot issues and improve processes.
• Stay updated on product knowledge to provide accurate support.
• Exceed quality and performance targets set by management.
• Contribute to a positive, collaborative on-site environment in Sofia.
• Strong English for internal communications.

Kenntnisse

French fluency

Customer service

Communication skills

Problem solving

Tools

CRM

Jobbeschreibung

French Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success.

Job Overview

We are currently seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub.

Key Responsibilities

• Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector.

• Resolve customer inquiries via phone, email, and live chat with precision and empathy.

• Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards.

• Collaborate with international team members to troubleshoot complex issues and identify process improvements.

• Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users.

• Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction.

• Contribute to a positive, collaborative environment at our on-site facility in Sofia.

• Native or fluent French (spoken and written) is mandatory for this role.

• Valid EU passport or a valid work permit for Bulgaria.

• Previous experience in the Customer Support Services industry is highly preferred but not required.

• Excellent communication and problem-solving skills, with a focus on client satisfaction.

• Ability to thrive in an on-site office environment located in Sofia, Bulgaria.

• Strong command of English for internal company communication.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training Program
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation)
• Attractive Monthly Performance Bonus based on KPIs
• Career development opportunities within the dynamic job market of Bulgaria
• And Much More…

Life in Bulgaria

Jobs in Bulgaria are increasingly popular for professionals looking for a high quality of life, affordable cost of living, and a blend of rich history and modern amenities. Bulgaria offers a wonderful climate, friendly local culture, and a unique lifestyle that makes it one of the most exciting French-speaking jobs destinations in southeastern Europe.

When you accept this French Speaking Customer Service Agent position in Bulgaria, you will discover that Bulgaria is not only a fantastic place to work but also a destination for adventure, amazing cuisine, and social vibrancy. We take care of every detail through our relocation package, ensuring your transition to living in Bulgaria is smooth, stress-free, and rewarding.