Fraud & Risk Project Lead — Global, Remote Options

Delivery Hero; Vilanova y Geltrú; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Equity plan

Private health insurance

Glovo credit

Discounts on transportation and food

Gym membership

Extra time off and work-from-home 2d/w

Parental leave and nursery

Online therapy and wellbeing benefits

Job summary

Glovo, part of the Delivery Hero Group, is seeking a Fraud & Risk Project Manager to safeguard the platform by designing, scaling, and managing strategic fraud prevention initiatives across regions. You will analyze risk vectors, work with Product, Engineering, Data Science, Operations, Legal, and Compliance to deploy automated risk rules, and maintain strong regional POC communication.

You will drive initiatives balancing fraud loss reduction with user conversion and seamless operations,

Qualifications

• 3+ years of experience in operations management, project management, fraud prevention within tech, e-commerce, or on-demand delivery platforms.
• Strong analytical mindset with proficiency in SQL, data visualization tools (Looker, Tableau), and quantitative risk analysis.
• Proven track record of managing cross-functional projects and driving alignment across technical and non-technical stakeholders.
• Solid understanding of payment processing, identity verification, account takeover (ATO), and promotion abuse mechanisms.
• Excellent problem-solving skills with the ability to make data-driven decisions under pressure.
• Fluency in English; proficiency in Spanish and French is a plus.

Responsibilities

• Lead the end-to-end implementation and rollout of strategic anti-fraud projects, tools, and operational processes across multiple regions and markets.
• Analyze complex fraud vectors, emerging patterns, and financial impact to identify platform vulnerabilities across customer, courier, and partner operations.
• Collaborate cross-functionally with Product, Engineering, Data Science, Operations, Legal, and Compliance teams to design and deploy automated risk rules and detection systems.
• Act as the main point of contact (POC) for regional and local country teams, gathering local fraud requirements and consolidating country-level feedback into actionable roadmap items.
• Prioritize fraud prevention initiatives based on financial impact, risk exposure, and country-specific needs to optimize resource allocation and project rollouts.
• Define, track, and report on key fraud metrics and KPIs, ensuring a data-driven balance between fraud loss reduction and user conversion rates.
• Design standardized incident response protocols and operational workflows to address high-severity fraud events swiftly.
• Evaluate external fraud prevention vendors, third-party technology tools, and identity verification solutions to enhance platform security.

Skills

Operations management

Project management

Fraud prevention

Cross-functional collaboration

Tools

SQL

Looker

Tableau

Job description

Glovo, part of the Delivery Hero Group, is seeking a Fraud & Risk Project Manager to safeguard the platform by designing, scaling, and managing strategic fraud prevention initiatives across regions. You will analyze risk vectors, work with Product, Engineering, Data Science, Operations, Legal, and Compliance to deploy automated risk rules, and maintain strong regional POC communication.

You will drive initiatives balancing fraud loss reduction with user conversion and seamless operations,