FOH Team Lead

Drive Shack Inc.; Getafe; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

Drive Shack Inc. is seeking a Team Lead to oversee daily bar operations, ensuring guest engagement and high standards of cleanliness and quality. You will supervise shifts, support training, and uphold safety protocols in a fast-paced hospitality environment.

This role requires strong communication, adaptability, and a proactive approach to guest satisfaction, with the Front of House leadership team guiding daily operations.

Formación

• Previous supervisory experience preferred.
• Strong communication skills and comfort working with staff at all levels.
• Familiarity with safety, sanitation standards, and industry best practices.

Responsabilidades

• Oversee daily bar operations focusing on guest engagement, hygiene, quality control, and product control.
• Build rapport with guests and ensure prompt, courteous service.
• Organize and supervise staff shifts.
• Support training and development of front-of-house staff.
• Ensure compliance with health, safety, and sanitation regulations.
• Coordinate communication among guests, bar staff, and management.
• Respond to guest requests and resolve issues promptly.
• Uphold environmental policies and workplace safety.
• Carry out additional duties as assigned.
• Contribute to broader company initiatives through special projects.

Conocimientos

Supervisory experience

Strong communication skills

Safety and sanitation standards

Descripción del empleo

ABOUT DRIVE SHACK

Drive Shack is a modern entertainment destination that blends the energy of nightlife with the fun of tech-driven golf games. We’re all about creating spaces where guests can relax, connect, and make lasting memories.

With interactive golf experiences, chef-inspired food, and craft cocktails, we offer something for everyone from casual nights out to birthdays and corporate events. At Drive Shack, great food, good vibes, and friendly competition come together for an unforgettable time.

Job Purpose

The role of a Team Lead is to ensure top-quality hospitality is delivered to our guests while supporting the team throughout daily operations. This position helps create and maintain an inviting atmosphere built on positivity, support, shared knowledge, and effective communication.

Supervisory Responsibilities

No direct reports. However, this role will assist in supervising the Front of House management team.

Responsibilities

• Ensure proper daily operations of the bar including but not limited to product control, guest engagement, cleanliness, health and hygiene, and quality control.
• Build strong rapport with Drive Shack’s guests and promote prompt, courteous, and efficient service.
• Organize and supervise shifts.
• Assist in daily staff formation, as well as training and ongoing development.
• Ensure work is carried out in ways that minimize risks to the health and safety of both employees and guests, and maintain compliance with sanitation and safety regulations.
• Facilitate communication between guests, bar staff, supervisors, and managers.
• Be responsive to all guest requests and concerns.
• Maintain safety, health, and environmental policies and procedures.
• Perform other duties as requested by management.
• Participate in additional projects assigned to support broader company initiatives.

Qualifications

• Ability to work in a fast-paced environment with strong stamina and mobility.
• Work schedule varies and will include days, nights, holidays, and weekends; role requires standing and/or walking for extended periods both indoors and outdoors.
• Previous supervisory experience preferred.
• Strong communication skills and comfort working with staff at all levels.
• Familiarity with safety, sanitation standards, and industry best practices.

Working Conditions

• Work is performed in a high-energy hospitality environment that can include loud noise levels, fluctuating temperatures, and periods of high guest volume.
• Extended periods of standing, walking, bending, and reaching are required throughout the shift.
• Duties may include moving between indoor bar areas, outdoor bays, service stations, and upper or lower floors.
• Exposure to cleaning agents, kitchen or bar equipment, and typical workplace hazards associated with food-and-beverage operations.
• Flexible scheduling is required to support business needs, special events, and peak operational hours.
• Ability to stand for long periods and move throughout the venue, including up and down stairs.
• Must be able to lift up to 50 pounds without assistance.

Drive Shack is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Drive Shack takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.