Manager

Otg; Madrid; Vor Ort; EUR 58.000 - 67.000; Vollzeit

Zusammenfassung

OTG is seeking an Operations Manager at LaGuardia Airport to lead daily operations across OTG's diverse concepts—from retail to QSR to full service. You will drive staffing, training, and guest service, ensuring high-energy, accurate execution on every shift.

You will own onboarding, safety compliance, and performance improvements, fostering a positive, inclusive workplace and maintaining OTG quality standards across all locations.

Qualifikationen

• A hospitality degree is preferred.
• 3-5 years in management, full service restaurants or retail.
• Stellar communication skills that keep teams aligned and guests impressed.
• Fluent in Microsoft Suite and flexible to schedule demands.

Aufgaben

• Lead daily operations across OTG's diverse concepts—from retail to QSR to full service.
• Elevate food & beverage quality and presentation to OTG standards.
• Own scheduling and staffing for each shift to ensure top-tier service.
• Drive onboarding and training plans to set Crewmembers up for success.
• Create a positive, respectful workplace and motivate the team.
• Champion safety and ensure compliance with OTG policies and laws.
• Lead corrective actions from audits with urgency and accountability.
• Communicate OTG policies clearly to the team.

Kenntnisse

Leadership

Communication

Staff management

Scheduling

Ausbildung

Hospitality degree

Tools

Microsoft Office

Jobbeschreibung

Location: OTG - LaGuardia Airport, East Elmhurst Queens, NY, LaGuardia Airport, Flushing, New York, United States of America. Location: LGA Airport. Compensation:$65,000 - $75,000.

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world class hospitality, award-winning dining concepts, and forward thinking technology. With more than 300 unique dining and retail locations across North America's busiest airports, we're refueled by a passion for creating exceptional guest experiences-made possible every day by our incredible Crewmembers. At Onthe Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. class hospitality, award winning dining concepts, and forward thinking technology. With more than 300 unique dining and retail locations across North America's busiest airports, we’re fueled by a passion for creating exceptional guest experiences-made possible every day by our incredible Crewmembers.

How We Do Business

How we work is just as meaningful as what we accomplish. Our Values- Care, Continuous Improvement, Quality, and Teamwork -guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

An OTG Manager powers day to day operations and drives operational excellence with every shift! They lead our amazing crew, ensuring service is sharp, high energy, and exceptional. They keep guests happy, budgets tight, and safety and quality standards sky high.

In This Role, You Will:

• Lead daily operations across OTG's diverse concepts-from retail to QSR to full service-keeping every location running smoothly and efficiently.
• Elevate every bite and sip by ensuring all food & beverage products meet OTG's quality and presentation standards.
• Own scheduling and staffing, making sure every shift is fully supported and service stays top tier.
• Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
• Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
• Champion safety, ensuring a hazard free environment and full compliance with OTG policies, workplace laws, and safety standards.
• Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.
• Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.

Qualifications/Criteria:

• A hospitality degree is preferred.
• 3-5 years in management, full service restaurants or retail (bonus points for multi unit magic!).
• Stellar communication skills that keep teams aligned and guests impressed.
• You're fluent in Microsoft Suite—and it shows Flexibility is your middle name -early mornings, nights, weekends, holidays, even wild weather days… you're ready.
• weather days… you're ready assisted tools to support candidate evaluation; you will receive required notices and retain all rights under applicable state and local laws, and all hiring decisions are made by human reviewers

Equal Opportunity EmployerWe're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.