(fluent English) Customer Support Consultant (Future Openings, EU)

SupportYourApp; España; Remote; EUR 32,000 - 43,000; Full time

Benefits offered by this job

Fixed schedule: Mon-Fri 9:00–17:00 CET

Fully remote within the EU

Compensation in USD

Inclusive international environment

Referral rewards

No time-tracking

Job summary

SupportYourApp is looking for a Customer Support Consultant to join our global team from home in the EU. You will deliver outstanding email support, build strong customer relationships, and stay updated with evolving tools and client solutions.

The role requires excellent English (C1+), at least 6 months in customer support, and a tech-savvy mindset to troubleshoot basic issues. CRM experience is a plus and you’ll work with cross-functional teams.

Qualifications

• 6+ months experience in customer support.
• Excellent English communication skills (C1+).
• Tech-savvy with ability to test and troubleshoot basic technical issues.
• Strong analytical thinking and research skills.
• Stable internet connection and device requirements.
• Experience with CRM systems is a plus.

Responsibilities

• Deliver outstanding customer support via emails.
• Build strong and lasting customer relationships.
• Stay updated with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply best-in-class customer happiness practices.
• Maintain deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional teams.

Skills

English proficiency

Customer support experience

Tech-savvy

Analytical thinking

Tools

CRM systems

Job description

Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Right now, we're expanding our talent bench - a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you're ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• At least 6 months experience in customer support is a must
• Tech-savvy, able to test and troubleshoot basic technical issues
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
• Will be a great plus: Experience with CRM systems

Benefits:

• Fixed schedule: Monday-Friday, 9 AM-5 PM CET
• Opportunity to work fully remotely within the EU
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.