Financial Customer Support Intern

Flanks; Barcelona; Hybrid; EUR 6,700 - 10,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work options

Birthday day off

Office near Sants Estació & Plaça Esp陽

Competitive stipend

Team-building events

Digital canteen

Job summary

Flanks is seeking a Financial Customer Support Intern based in Barcelona. You will own the onboarding and day-to-day support of our strategic clients, working within the Tech team and reporting to the CISO.

This role blends client needs with our engineering roadmap and offers hands-on exposure to both technical and relationship aspects of fintech. You will translate client requirements into specs, manage development timelines, and be the first point of contact for issues.

Qualifications

• Fluent level of Spanish; English is a plus.
• Strong client-facing communication.
• Structured, organized approach to juggling multiple requests.
• Problem-solving mindset and ability to work independently.
• Some exposure to financial markets or wealth management is advantageous.
• Familiarity with SQL or databases is a plus.

Responsibilities

• Gather client requirements for new features and integrations and translate them into clear specs for the team.
• Own and manage the timeline of new developments, keeping stakeholders aligned on progress.
• Be the first point of contact for client issues, triaging and resolving them or escalating when needed.
• Coordinate with internal teams and external providers to keep implementations on track.

Skills

Client-facing skills

Spanish proficient

Organized approach

Problem solving

English bonus

Education

Internship position/entry-level

Tools

SQL

Job description

A little bit about Flanks

Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets—all in one place.

Founded in 2019 and based in Barcelona, we've brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €23 million in investment, we're growing fast, and we're not stopping anytime soon!

What we stand for:

• People First – our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger.
• Keep Growing – as the company grows, so should you. We're all about personal and professional development here.
• Think Twice, Act Once – we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action.

If you're looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you!

About the role

As our Financial Customer Support Intern, you'll own the onboarding and day-to-day support of Flanks' strategic clients, working within our Tech team and reporting to the CISO. You'll sit at the intersection of client needs and our engineering roadmap — gathering requirements, tracking delivery timelines, and making sure new developments land smoothly for the people who depend on them. It's a client-facing, high-visibility role for someone who wants hands-on exposure to both the technical and relationship side of a fast-growing fintech.

What you'll do

Here's what you can expect to work on:

• Gather client requirements for new features and integrations, and translate them into clear specs for the team
• Own and manage the timeline of new developments, keeping stakeholders aligned on progress
• Be the first point of contact for client issues, triaging and resolving them or escalating when needed.
• Coordinate with internal teams and external providers to keep implementations on track

What we'd love to see

• Some exposure to financial markets or the wealth management space
• Strong client-facing skills — comfortable communicating with external stakeholders
• A structured, organized approach to juggling multiple requests and deadlines
• A problem-solving mindset and the drive to figure things out independently
• SQL or database skills are a plus
• Language Proficiency: This position requires a fluent level of Spanish, English is a plus

If this sounds like you, don't worry if you don't check every single box—we'll support your growth along the way.

What we offer

• A full-time internship agreement, with the intention to convert to an indefinite contract based on performance.
• A competitive stipend.
• A cool office between Sants Estació and Plaça Espanya with stunning views of Barcelona.
• Flexible working hours and hybrid work options.
• Paid day off on your birthday.
• Weekly fresh fruit, coffee, and tea on tap.
• Friday happy hours after our all-hands meetings (totally optional, of course!).
• Team-building events to bond and have fun.
• A digital canteen through Kombo, subsidised at 50%.

At Flanks, we believe in fostering diversity and inclusion across everything we do. We're proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status.

Additionally, we have an Equality Plan in place to ensure fairness and inclusivity in all our policies and practices.