Field Service Tech II - Lake Charles, LA

IGT; Vega del Codorno; Presencial; EUR 27.740 - 31.358; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Medical/dental/vision insurance

Paid time off

Descripción de la vacante

IGT is seeking a field technician to maintain and service equipment at casino locations. You will respond to sites, install, remove, or repair devices, and perform advanced troubleshooting with minimal supervision.

The role requires strong customer service, technical repair skills, and the ability to manage inventories and software updates across Games, FinTech, and Loyalty products. Overtime, on‑call, and weekend support are required.

Formación

• 3–5 years of experience in a customer-service related position.
• 3–5 years of experience in technical repairs.
• Valid driver’s license, good driving record, and ability to correctly perceive colors.
• Physical requirements include climbing ladders, lifting up to 50 lbs, and working with electrical current.

Responsabilidades

• Maintain and service IGT equipment at casino locations.
• Respond to customer sites to deliver supplies and install, remove or repair equipment.
• Perform advanced troubleshooting to identify and resolve issues.
• Install and convert equipment with minimal supervision.
• Assist with signage and merchandising installs with high proficiency.
• Configure progressive controllers and merchandising equipment.
• Serve as customer contact on technical and service‑related issues.
• Perform self‑inventory audits with minimal variances.
• Determine daily objectives for site‑specific product installations and support.
• Perform software updates to Games, FinTech, and Loyalty products.
• Accept minimal to moderate supervision; willingness to overtime, on‑call, and weekends.

Conocimientos

Customer service

Technical repairs

Communication

Time management

Safety awareness

Educación

High school diploma or GED

Descripción del empleo

IGT is a global leader in gaming, employing over 6,000 people in more than 100 jurisdictions worldwide.

Responsibilities

• Maintain and service IGT equipment at casino locations in the Lake Charles, Louisiana area.
• Respond to customer sites to deliver supplies and install, remove, or repair IGT equipment and communication devices.
• Perform advanced troubleshooting to identify, resolve, and provide root cause analysis.
• Install and convert equipment with minimal supervision.
• Assist with signage and merchandising installs with high proficiency.
• Configure progressive controllers and merchandising equipment with high proficiency.
• Serve as customer contact on technical and service‑related issues.
• Perform self‑inventory audits with minimal variances.
• Determine and define daily objectives for site‑specific product installations, maintenance, and customer support.
• Perform software updates to all Games, FinTech, and Loyalty products with high proficiency.
• Perform other related duties as assigned and actively seek out items that need addressing.
• Accept minimal to moderate supervision.
• Willingness to work overtime, on‑call rotation, and weekend support as needed.

Qualifications

• High school diploma or GED equivalent required.
• 3–5 years of experience in a customer‑service related position.
• 3–5 years of experience in technical repairs.
• Valid driver’s license, good driving record, and ability to correctly perceive colors.
• Physical requirements: ability to climb a ladder, lift and carry equipment up to 50 lbs, sit and drive for prolonged periods, demonstrate dexterity with tools, and work with moving parts and electrical current.
• Offer of employment contingent upon security clearance, pre‑employment reference/background check, pre‑placement physical and drug testing requirements as applicable.

Keys to Success

• Building collaborative relationships
• Communication
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self‑leadership
• Time management
• Safety focus
• Adaptability

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

Compensation: $23/hr – $26/hr USD, based on skills, experience, education, and location. This figure may vary. IGT complies with all applicable pay transparency laws. Base pay is one component of IGT’s total rewards program. Employees may be eligible for bonus or commission opportunities. IGT offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.