Technical Support Engineer

Betsson Group; Málaga; Híbrido; EUR 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work policy

Private health and life insurance

Flexible compensation for transport/me

wellness allowance €300 yearly

Office perks

Descripción de la vacante

Betsson Group in Málaga is seeking a Technical Support Engineer (Level 3) to join our Gaming Development team. You will handle high-level technical issues for iGaming platforms, collaborating with Developers, DevOps, QAs, and Partners across multiple locations.

The role focuses on C# .NET, microservices, APIs, and containerized/cloud-based systems, with a strong emphasis on Agile/scrum practices, automation, and effective change management.

Formación

• Expertise in 2nd/3rd line technical support for iGaming systems.
• Strong knowledge of C# .NET, microservices and APIs.
• Experience working with QA Engineers and testing (manual/automation).
• Familiarity with Agile/Scrum environments and CI/CD pipelines.
• Ability to prioritize requests using MoSCoW or similar methods.

Responsabilidades

• Provide high quality 3rd line technical support for iGaming system.
• Collaborate with DevOps, QA, and product teams across locations.
• Participate in regular configurations and operational improvements.
• Assist in bridging between customer support and engineering.

Conocimientos

C# .NET

Backend engineering

QA collaboration

Agile/Scrum

CI/CD pipelines

MoSCoW prioritization

Descripción del empleo

Technical Support Engineer (Leve l 3) – iGaming

Are you an experienced Technical Support Engineer looking for your next career opportunity? Our Gaming department within Product Development is now hiring!

The Gaming Area at Betsson Group focuses on online casino Game Play and Game Discovery across all our brands and markets. We aim to offer the best gaming products in the industry and an exciting user experience when playing on our sites. We cover game lobbies, gaming initiatives, provider integrations and more.

What will you be doing?

The role of Technical Support / Configuration Engineer means that you will join and influence a project which is being created using the latest technologies (C#, .NET Core, .NET Framework, JS Frameworks, Rabbit, Kafka, Docker, AWS, k8s, MS SQL Server, Redis, Couchbase,Coralogix, Grafana). We are a very Agile team that uses Scrum and common sense to assist in development.

• Learn our Gaming System and underlying business model/processes
• Provide high quality 3rd line Technical Support foriGaming System to our Customer Support Team, or to our Central Gaming or to our Partners and Engineers in multiple locations (Developers, DevOps, QAs etc.)
• Participate in regular configurations ofiGaming System.
• Communicate with providers/business clarifying operational requirements/conditions.
• Collaborate across engineering, operations, and product teams to drive business OKRs and deliver operational excellence.

What are we lo o king for?

• Expertise in technical support, particular across2 nd /3 rd line support to fix complex and challenging issues with our productmainly in (C# .NET)
• Knowledge across backend engineering, particularly with C# .NET, microservices, APIs, certificatesand cloud based development
• Experience of working with QA Engineers and understanding of manual and automation testing
• Experience working in Agile/Scrum environments.
• Hands-on experience with CI/CD pipelines and Change Management processes.
• Proven ability to prioritise competing requests using frameworks likeMoSCoWor the Impact/Urgency Matrix.
• Self-starter mindset with a strong commitment to teamwork and shared success.

The WOW

Our Gaming platform is the core of everything we do. It supports all our gaming sites and is central to the company strategy.

You will be part of preparing our journey to containerization, increasing the scalability of our systems while also maintaining their high quality. To accommodate new requirements, we are constantly re-evaluating our systems design and working on exciting new features. You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing

To sum it up: you will be taking our Gaming platform, which is used by a worldwide audience, to a new level!

What we offer:

• 25 working days of paid vacation.
• Private health and life insurance.
• Flexible compensation package for transport, meals, and more!
• Hybrid work policy for the best of office and home.
• Up to 10 days per year working remotely from abroad.
• €300 yearly wellness allowance.
• Office perks to make your day easier.
• Referral program with a bonus for successful hires.
• Intensive summer schedule in August for extra flexibility and work-life balance.

In addition to all of this, you will be part of the multi-cultural Betsson community enjoying team-building events, our Friday bars, our social clubs, parties and other events. There is always something fun to look forward to!