Field Service Engineer, NGS Instruments

Genemind Biosciences; Albacete; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

GeneMind is seeking a Field Service Engineer to own end-to-end service delivery for its high-precision sequencing instruments. You will perform installation, commissioning, preventive maintenance, and troubleshooting, both on-site and remotely, ensuring maximum uptime and strong customer satisfaction.

You will also develop training programs for distributor engineers and customer staff, while maintaining compliance with quality standards and detailed service documentation.

Formación

• 3+ years of hands-on hardware maintenance experience in medical devices, precision analytical instruments, or life science equipment.
• Proficiency in instrument assembly, disassembly, circuit troubleshooting, mechanical calibration, and hardware fault resolution.
• Good oral English; fluent English preferred to support global customers.

Responsabilidades

• Prepare materials and documentation for instrument installation, on-site commissioning, and post-sale maintenance.
• Evaluate required supplies and checklists for product demonstrations and ensure flawless demo execution.
• Provide on-site and remote hardware troubleshooting and maintenance to resolve malfunctions efficiently.
• Design and deliver technical training for distributor Field Service Engineers and customer staff to operate instruments independently.
• Perform routine on-site inspections, identify issues, and help customers maintain reliable instrument performance.
• Maintain detailed service records, project documents, and reports per quality standards.
• Collaborate with sales, application, and R&D to share feedback and improve product reliability.

Conocimientos

Hardware maintenance

Install & service on-site

Troubleshooting & calibration

English communication

Educación

Bachelor’s degree or above in Automation/Electronics/Electrical Engineering/Mechatronics

Descripción del empleo

GeneMind is seeking a Field Service Engineer to own end-to-end service delivery for its high-precision sequencing instruments. You will perform installation, commissioning, preventive maintenance, and troubleshooting, both on-site and remotely, ensuring maximum uptime and strong customer satisfaction.

You will also develop training programs for distributor engineers and customer staff, while maintaining compliance with quality standards and detailed service documentation.