Extended Services Manager

Kudelski Security; Madrid; On-site; EUR 70,000 - 110,000; Full time

Job summary

Kudelski Security in Madrid is seeking an MDR Extended Services Manager to oversee the delivery of extended security services to clients. You will collaborate closely with the practice manager, engineers, and clients to understand operational needs and ensure successful project execution.

To succeed, you should have 5+ years in an international environment, 2+ years in people or project management, and strong communication with both technical and non-technical stakeholders.

Qualifications

• 5+ years of experience in an international environment.
• 2+ years of experience in people and/or project management.
• Strong communication and interpersonal skills with both technical and non-technical stakeholders.
• Knowledge of cybersecurity landscape and different technology vendors (SIEM, Splunk, etc.).
• Fluency in English; additional languages (French, Spanish) are a plus.

Responsibilities

• Lead and manage a team of about 10 people; conduct regular follow-ups, performance reviews, and administrative matters.
• Participate in recruitment and assign tasks within the team.
• Ensure customer satisfaction and the success of managed services within scope, time, and budget.
• Oversee delivery of cybersecurity services in collaboration with Practice Leads and other departments.
• Build and maintain relationships with key clients to understand operational needs.
• Ensure services align with industry best practices and standards; monitor progress and report to senior management.
• Provide technical guidance and support to stakeholders as needed.

Skills

Project management

People management

Communication

Cybersecurity knowledge

Education

Bachelor's or Master's in Computer Science/IT

Tools

SIEM

Splunk

Job description

The MDR Extended Services Manager is responsible for overseeing the delivery extended services to our clients, working closely with the practice manager, engineers, and our clients to understand their specific operational needs and address them.

To succeed in this role, you should have experience in the field of project management, people management experience and be able to effectively communicate with both technical and non-technical stakeholders.

General responsibilities

People Management Responsibilities

• Managing a team of approx. 10 people: regular follow up meetings, performance reviews, any administrative matters: holidays request, absence leave, etc.
• Involved in the recruitment process for any new team members.
• Tasks assignment within the team

Operational Responsibilities

• Take responsibility for customer satisfaction and overall success of managed services.
• Project management: working under timeline and budget constraints
• Oversee the delivery of cybersecurity services to our clients, working closely with the Practice Leads and other departments to ensure successful project execution
• Develop and maintain relationships with key clients, understanding their specific operational needs and address them
• Ensure that all services are delivered in accordance with industry best practices and standards
• Monitor and track the progress of ongoing projects, providing regular updates to the practice manager and senior management
• Provide technical guidance and support any stakeholders, as needed.

Qualifications

• At least 5 years of professional experience in an international environment
• At least 2 years of experience in people and/or project management
• Knowledge of the cyber security landscape and different technology vendors (SIEM, Splunk, etc.)
• Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is a plus
• Fluency in English is required, with additional language skills (French, Spanish is) being a plus.