MDR Extended Services Manager.

NAGRA; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Kudelski Security in Madrid is seeking an MDR Extended Services Manager to oversee the delivery of extended services to clients, coordinating with the practice manager, engineers, and clients to understand operational needs and address them.

You will lead a team, manage projects within timelines and budgets, ensure delivery of cybersecurity services, build client relationships, and provide guidance to stakeholders across the organization.

Qualifications

• Experience in an international environment is required.
• 2+ years in people and/or project management.
• Knowledge of the cyber security landscape and vendors (SIEM, Splunk, etc.).
• Fluent English; additional languages (French, Spanish) a plus.

Responsibilities

• Manage a team of approx. 10 people with regular follow-up meetings and performance reviews.
• Participate in recruitment for new team members.
• Assign tasks within the team and manage calendars/holidays.

Skills

Strong communication

Interpersonal skills

English fluency

Project management

People management

Cyber security knowledge

Stakeholder communication

Education

Bachelor's or Master's degree in Computer Science/IT or related field

Tools

SIEM

Splunk

Job description

Stimulating. Motivating. Challenging.

Leveraging its long-standing expertise in securing digital content as well as fighting piracy, Kudelski Security, a division of the Kudelski Group, is a provider of cybersecurity solutions and services focused on protecting data, processes and systems for companies and organizations around the world, safeguarding their assets at a time of increasingly remote communications.

Location: Madrid, Spain

Mission

The MDR Extended Services Manager is responsible for overseeing the delivery of extended services to our clients, working closely with the practice manager, engineers, and our clients to understand their specific operational needs and address them. To succeed in this role, you should have experience in the field of project management, people management experience and be able to effectively communicate with both technical and non-technical stakeholders.

Responsibilities

People Management Responsibilities

• Managing a team of approx. 10 people: regular follow up meetings, performance reviews, any administrative matters: holidays request, absence leave, etc.
• Involved in the recruitment process for any new team members.
• Tasks assignment within the team

Operational Responsibilities

• Take responsibility for customer satisfaction and overall success of managed services.
• Project management: working under timeline and budget constraints
• Oversee the delivery of cybersecurity services to our clients, working closely with the Practice Leads and other departments to ensure successful project execution
• Develop and maintain relationships with key clients, understanding their specific operational needs and address them
• Ensure that all services are delivered in accordance with industry best practices and standards
• Monitor and track the progress of ongoing projects, providing regular updates to the practice manager and senior management
• Provide technical guidance and support any stakeholders, as needed.

Qualifications

Requirements / Profile

• At least 5 years of professional experience in an international environment
• At least 2 years of experience in people and/or project management
• Knowledge of the cyber security landscape and different technology vendors (SIEM, Splunk, etc.)
• Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is a plus
• Fluency in English is required, with additional language skills (French, Spanish is) being a plus.