Expert Customer Billing & Invoice Operations Specialist (m/f/d) T Cloud Public – German-Speaking

Telekom; La Coruña; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Meal vouchers

Childcare support

Transportation benefits

Telehealth services

Life insurance

Wellness programs

Coursera access

Job summary

T-Systems Iberia is seeking an Expert Customer Billing & Invoice Operations Specialist to manage the end-to-end order-to-cash process for cloud offerings. You will ensure accurate invoicing, coordinate with Finance, Sales, and Delivery, and act as SME for governance and financial steering across international units.

The role requires deep knowledge of O2C, cloud billing, and commercial processes, with strong German and English proficiency at C1 level.

Qualifications

• Degree in business administration, business informatics, finance, or a comparable qualification.
• Several years of professional experience in billing operations, financial operations, invoice management, cloud business management, or commercial operations.
• Strong knowledge of order-to-cash processes and financial governance.

Responsibilities

• Manage order-to-cash activities for cloud products and services to ensure timely invoicing.
• Coordinate invoice corrections and technical clarifications with stakeholders.
• Assist with financial reporting and commercial transparency requirements.
• Support onboarding of new customers and internal stakeholders in billing processes.
• Ensure compliance with governance frameworks and drive process improvements.

Skills

Billing operations

O2C processes

Cloud billing

Financial governance

Stakeholder management

German proficiency (C1)

English proficiency (C1)

Education

Business/Finance degree

Tools

TSI tools

Job description

Job ID: 744000151985569Expert Customer Billing & Invoice Operations Specialist (m/f/d) T Cloud Public – German-SpeakingA Coruña, Barcelona, Bilbao, Gijón, Granada, Madrid, Reus, Seville, ValenciaProfessionalRegularT-Systems IberiaYour TaskThe Expert Customer Billing & Invoice Operations Specialist is responsible for the correct, rule-compliant and efficient execution of financial, commercial and billing processes within the cloud business. As a central interface between customers and internal areas such as Sales, Finance, Operations, Delivery, Partner Management and Customer Management, the position supports the entire order-to-cash (O2C) lifecycle, ensures the quality and consistency of invoices, supports commercial tendering and offer processes and ensures compliance with standardized business processes. The position combines sound financial knowledge with comprehensive know-how in cloud business, operational governance and distinctive stakeholder management expertise. In addition, the role acts as a Subject Matter Expert (SME) for TSI governance frameworks, financial steering, delivery models, and commercial processes.ResponsibilitiesOrder-to-Cash (O2C) — Financial & Billing ManagementManagement and coordination of order-to-cash activities for cloud products and servicesEnsuring correct and timely invoicing in accordance with contractual agreements and business policiesSupport and coordination of turnover-related processes in close cooperation with Finance, Sales, Service Delivery and Partner ManagementIdentification and clarification of billing-related errors, deviations and process gapsEnsuring that order-to-cash processes are aligned with TSI governance, financial steering and operational standardsFinancial Management & Billing (FMB) — Invoice HandlingProcessing and managing invoices within the Financial Management & Billing (FMB) environmentEnsuring that invoices are prepared, reviewed and submitted correctly, completely and on timeCoordination of invoice corrections and technical clarifications with relevant stakeholdersEnsuring transparency and traceability of billing transactionsAssistance with financial reporting and commercial transparency requirementsInvoice Consistency & Quality AssuranceCarrying out detailed checks to ensure the quality and consistency of invoicesChecking the consistency between contracts, orders, consumption data, WBS structures and billing resultsIdentification of discrepancies and initiation and follow-up of appropriate corrective measures before invoicingHelping you comply with internal controls, audit requirements, and governance standardsEnsuring high billing quality across the entire revenue lifecycleOnboarding SupportSupport in onboarding new customers, partners and internal stakeholders in billing and operational processesAdvice and support on billing processes, standards, governance requirements and system usageImplementation and coordination of knowledge transfers and ensuring operational readinessHelping stakeholders understand financial and operational process dependenciesCommercial Bid ConsultingSupporting sales and bid teams with commercial and financial know-how during the preparation of offersAdvice on pricing structures, billing models, partner-related commercial issues and operational feasibilityReview of commercial assumptions with regard to their compliance with standard processes and existing billing capacitiesParticipation in the preparation of customer offers and contractsAdvice on the requirements of AGP, Delivery Model Compliance, PSP Setup, TSI Offering Elements and Financial Steering LogicAssistance with financial and commercial valuations throughout the bid and approval life cycleGovernance, Financial Steering & Process ExcellencePerforming the role of process owner and advocate of standardized operational and financial processesAct as a Subject Matter Expert for TSI Governance, Financial Steering, and Commercial Process FrameworksEnsuring compliance with established governance frameworks, guidelines, and best practicesInitiating and implementing continuous process improvementsPromoting process harmonization across international business units and stakeholdersSupport for audit readiness, operational excellence and quality managementEnsuring commercial and operational alignment with the TSI Offering Elements and the TSI Delivery ModelAssistance with performance transparency, profitability management and revenue assuranceYour ProfileWe are seeking an Expert Customer Billing & Invoice Operations Specialist with extensive experience in cloud business billing operations, financial management, and order-to-cash processes. The ideal candidate will possess strong technical knowledge of cloud platforms, TSI governance frameworks, and financial steering mechanisms, combined with excellent stakeholder management and analytical skills.Must Have SkillsCompleted degree in business administration, business informatics, finance, or a comparable qualificationSeveral years of professional experience in billing operations, financial operations, invoice management, cloud business management, or commercial operationsProfound experience with billing and invoicing processes in the cloud environmentVery good knowledge of order-to-cash processes and the associated financial governanceExperience working with cloud providers, partners, and in consumption-based business modelsSeveral years of experience within Telekom Service International (TSI), in cloud service organizations, or comparable international service environmentsProven experience working with sales, delivery, finance, operations, and partner managementVery good knowledge of TSI governance structures, financial steering mechanisms, and operational delivery processesVery good knowledge of cloud products and commercial cloud business modelsIn-depth understanding of IaaS, PaaS, and SaaS offerings and their commercial impactVery good knowledge of TSI tools, governance frameworks, and operational processesComprehensive knowledge of AGP (offer and approval process)Comprehensive knowledge of SALSA processes and toolsComprehensive knowledge of PSP setup and project structure managementComprehensive knowledge of TSI Delivery ModelComprehensive knowledge of TSI Offering ElementsComprehensive knowledge of Financial Steering LogicVery good understanding of Revenue ManagementVery good understanding of cost allocation and charging modelsVery good understanding of contribution margin and profitability managementVery good understanding of Financial Performance SteeringProfound knowledge of order-to-cash (O2C) processes and associated financial governance processesExperience in structuring commercial deals, implementing contracts, and contract life cycle managementGood knowledge of the most important cloud hyperscalers, in particular Microsoft Azure, Amazon Web Services (AWS), and Google Cloud (GCP)Understanding of cloud consumption models, subscription billing, and partner-based delivery modelsVery good knowledge of financial controls, invoice validation, audit requirements, and compliance frameworksGood understanding of operational processes and organizational structures in an international environmentDistinctive analytical and detail-oriented way of workingExcellent communication skillsExcellent stakeholder management skillsHigh level of personal responsibility and sense of responsibilityAbility to work independently while working effectively with international and cross-functional teamsStrong problem-solving skillsStrong decision-making skillsHigh resilience, flexibility, and adaptability in a dynamic business environmentStrong teamwork skillsStrong interpersonal and collaborative skillsConfident and assertive appearance with the ability to actively drive governance requirements and process improvementsAbility to balance commercial requirements with operational feasibility and financial objectivesDistinctive consulting expertise and ability to provide sound advice to management and business stakeholdersGerman language proficiency at least C1 level, both written and oralEnglish language proficiency at least C1 level, both written and oralWillingness to cooperate internationally and, if necessary, to travel accordinglyAbout UsT‑Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience.We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.BenefitsFlexible compensation plan (health insurance, meal vouchers, childcare, transportation)Telehealth servicesLife and accident insuranceSocial fund26+ working days vacation per yearFree access to specialist services (medical, legal, wellness)100% salary coverage during sick leaveAccess to Coursera to learn whatever you want, whenever you wantWeekly language courses (English & German)International mentoring sessions and experience daysT-Social: social initiatives (sport, community, health)Application InformationIf you're looking for a new challenge, don't hesitate to send us your resume!Please send your resume in English.T-Systems Iberia only processes the resumes of candidates who meet the requirements set for each offer.Additional DetailsHybrid work model (remote/on-site)Flexible working hoursInternational, dynamic and collaborative environmentJob BenefitsHealth & InsuranceFlexible compensation plan (health insurance, meal vouchers, childcare, transportation)TelehealthLife and accident insuranceProfessional DevelopmentTailored Training: Access Coursera to learn whatever you want, whenever you wantWeekly language courses (English & German)International mentoring sessions and experience daysWork-Life BalanceHybrid work model (remote/on-site)Flexible working hours26+ working days vacation per yearLifestyle & WellnessT-Social: social initiatives (sport, community, health,...)Free access to specialist services (medical, legal, wellness)FinancialFlexible compensation plan (health insurance, meal vouchers, childcare, transportation)Social fund100% salary coverage during sick leave