Experience Designer: Travel UX & Service Design

Amadeus; Madrid; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Amadeus is seeking an Experience Designer to create seamless travel experiences by collaborating with airports, airlines, and partners. You will simplify complex processes, improve satisfaction, and drive measurable improvements across the travel ecosystem.

The role involves leading multi-team projects, designing end-to-end journeys, and guiding service design best practices within a travel context.

Formación

• Significant experience in service design, UX design, customer experience, or related fields.
• Experience managing projects with multiple teams and stakeholders.
• Knowledge of journey mapping, human-centered design, and design thinking principles.
• Skilled in using qualitative and quantitative research methods.
• Comfortable presenting ideas to different audiences and leading workshops.
• Experience in travel, transportation, or related industries is an advantage.

Responsabilidades

• Lead projects from discovery to implementation that enhance customer and staff experiences.
• Design and improve journeys for passengers and staff across both physical and digital touchpoints.
• Plan and facilitate workshops that bring together customers, partners, and internal teams.
• Conduct research and observations to uncover opportunities and translate findings into practical solutions.
• Create clear experience strategies, service blueprints, and journey maps.
• Use data and feedback to guide decisions and measure improvements.
• Collaborate with Product, Engineering, and Operations teams to integrate user-focused design into solutions.
• Provide guidance and share best practices in service design and user experience.

Conocimientos

Service design

UX design

Customer experience

Design thinking

Stakeholder management

Workshop facilitation

Presentation skills

Herramientas

CAST Terminal Simulation

Descripción del empleo

Amadeus is seeking an Experience Designer to create seamless travel experiences by collaborating with airports, airlines, and partners. You will simplify complex processes, improve satisfaction, and drive measurable improvements across the travel ecosystem.

The role involves leading multi-team projects, designing end-to-end journeys, and guiding service design best practices within a travel context.