Senior Service Design & Experience Architect

1089 Outpayce, S.A.U.

Madrid

On-site

EUR 90,000 - 120,000

Full time

3 days ago

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Job summary

Amadeus and Outpayce are seeking a Service Design Principal Specialist to shape end-to-end service experiences across both organizations. You will lead strategic service design, work across user needs, business strategy, technology and operations, and translate concepts into usable, scalable digital products.

You will influence stakeholders, run workshops, and coach teams while driving evidence-based design, KPIs, and value framing.

Qualifications

Significant service or experience design leadership in complex, multi-stakeholder environments.
Hands-on UX design and/or user research from insight to validated digital experience.
Experience in fintech, payments, financial services or another regulated environment is highly desirable.
Proven influence across Product, Technology, Operations and Business teams.
Experience using AI to accelerate design and research while maintaining human judgment and traceability.

Responsibilities

Define service design vision, principles and experience priorities for key Outpayce value streams.
Design complex services using systems thinking, journey models, ecosystem maps and service blueprints.
Translate service concepts into user flows, wireframes, interaction designs and prototypes.
Coordinate with Product, Engineering, Operations, Risk, Legal and Customer Support.
Act as a recognized service design and UX reference across Amadeus and Outpayce initiatives; facilitate workshops and design reviews.