CS Project Manager — Spain: Operations & AI-Driven Efficiency

Docplanner; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Doctoralia, part of the Docplanner Group, is seeking a Clinics CS Business Enablement Manager to drive execution and operational excellence across the Spain Clinics CS team. The role collaborates with Team Leads to ensure alignment between strategy and day-to-day activities and to deliver high-quality performance.

This hands-on role focuses on translating global strategy into local execution, with emphasis on processes, KPIs, and AI-driven improvements to achieve measurable impact.

Formación

• 3-5+ years in Customer Success, Operations, Project Management, QA, or similar roles (SaaS or services).
• Strong understanding of the full customer lifecycle and its KPIs: acquisition, retention, and expansion.
• Experience driving operational excellence, process improvement, or QA programs.
• Strong analytical mindset with the ability to translate data into action and behavioural change.
• Experience working cross-functionally with Product, Operations, and leadership teams.
• Highly structured, adaptable, and execution-focused with strong project management skills.
• Strong interest in efficiency, process optimization, KPIs, and AI-driven solutions.
• Fluent in Spanish and English.

Responsabilidades

• Own and drive Quality Assurance workflows, review cases, score performance, provide feedback to Team Leads, and track improvement actions.
• Ensure CS procedures are followed across onboarding, account management, and expansion.
• Identify performance gaps and KPI-driven coaching opportunities using QA data.
• Lead Spain-wide implementation of global processes, tools, AI solutions, and efficiency programs.
• Collaborate with Global CS Operations, Product, and local leadership to embed initiatives, not just roll them out.
• Monitor adoption, identify friction points, and provide structured feedback to improve scalability and impact.
• Provide leadership with data-driven visibility into performance, process adherence, and gaps; develop scalable KPI reporting.
• Train and coach CS teams to identify and execute expansion opportunities (upsell/cross-sell) and improve commercial conversations.

Conocimientos

Customer Success

Operations

Project Management

Quality Assurance

Data analysis

Cross-functional collaboration

Bilingual Spanish/English

Descripción del empleo

Doctoralia, part of the Docplanner Group, is seeking a Clinics CS Business Enablement Manager to drive execution and operational excellence across the Spain Clinics CS team. The role collaborates with Team Leads to ensure alignment between strategy and day-to-day activities and to deliver high-quality performance.

This hands-on role focuses on translating global strategy into local execution, with emphasis on processes, KPIs, and AI-driven improvements to achieve measurable impact.