CS Project Manager: AI-Driven Ops & Growth

Doctoralia España; Barcelona; Presencial; EUR 68.000 - 90.000; Jornada completa

Descripción de la vacante

Doctoralia España is seeking a Clinics CS Business Enablement Manager to partner with the Clinics CS team and drive execution, efficiency, and operational excellence across Spain. The role collaborates with Team Leads and local leadership to translate global strategy into local execution with measurable impact.

This is a hands-on, end-to-end role focused on implementing initiatives, optimizing processes, KPIs, and AI-driven improvements to raise performance and customer experience across the

Formación

• 3–5+ years in Customer Success, Operations, Project Management, QA, or similar roles (SaaS or services).
• Strong understanding of the full customer lifecycle and its KPIs: acquisition, retention, expansion.
• Experience driving operational excellence, process improvement, or QA programs.
• Strong analytical mindset; translate data into action and behavioral change.
• Cross-functional collaboration with Product, Operations, and leadership.

Responsabilidades

• Own Quality Assurance workflow: review cases, score performance, provide feedback, track improvements.
• Lead Spain execution of global efficiency initiatives; embed programs with local leadership.
• Provide data-driven visibility into performance and process adherence; develop scalable reporting.
• Train and coach CS teams to identify expansion opportunities and improve commercial conversations.

Conocimientos

Customer Success

Operations

QA

Project Management

Data Analysis

Cross-functional

Spanish & English

Descripción del empleo

Doctoralia España is seeking a Clinics CS Business Enablement Manager to partner with the Clinics CS team and drive execution, efficiency, and operational excellence across Spain. The role collaborates with Team Leads and local leadership to translate global strategy into local execution with measurable impact.

This is a hands-on, end-to-end role focused on implementing initiatives, optimizing processes, KPIs, and AI-driven improvements to raise performance and customer experience across the