Expansion CX Lead — Global Growth

Preply; Barcelona; Presencial; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Lessons allowance

Learning & Development budget

Health insurance

Gympass access

Descripción de la vacante

Preply is seeking a Senior Expansion Experience Specialist to own the customer experience across new geographies and subjects. You’ll track metrics for learners and tutors and lead cross-functional programs to move them, shaping end-to-end journeys and the policies that govern new markets.

You’ll work with Product, Growth, Customer Care, Supply Operations, and Localization to land scalable expansions. You’ll define and document CX processes for launches, build playbooks, and drive improvements

Formación

• 4+ years in strategy & operations, consulting, marketplaces, or high-growth tech roles.
• Proven track record leading cross-functional initiatives with clear outcomes.
• Analytical and data-savvy: root-cause analysis and translating insights into actions.
• Excellent program and project management skills.
• Experience writing or owning customer-facing policies or operational processes.
• Strong communication, stakeholder management, and influencing skills.

Responsabilidades

• Own Experience Metrics & Drive Improvement for learners and tutors.
• Own Policy and Processes for New Markets & Subjects and drive scalable CX.
• Execute Expansions with cross-functional readiness and timely launches.

Conocimientos

Strategy & operations

Cross-functional leadership

Analytical thinking

Program & project management

Policy writing/ownership

Communication & influence

Herramientas

SQL

Looker

Descripción del empleo

Preply is seeking a Senior Expansion Experience Specialist to own the customer experience across new geographies and subjects. You’ll track metrics for learners and tutors and lead cross-functional programs to move them, shaping end-to-end journeys and the policies that govern new markets.

You’ll work with Product, Growth, Customer Care, Supply Operations, and Localization to land scalable expansions. You’ll define and document CX processes for launches, build playbooks, and drive improvements