Exchange Customer Engineer (Bilingual)

Concentrix; La Coruña; On-site; EUR 60,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking a highly skilled Exchange Customer Engineer (Bilingual) in La Coruña, Spain. The ideal candidate will have over 10 years of experience in customer-facing roles and expertise in Microsoft 365, Exchange Server, and Exchange Online. Key responsibilities include leading client engagements, designing email architectures, and executing migrations. Strong communication skills are essential, along with proficiency in PowerShell. The position requires fluency in English and offers competitive compensation.

Qualifications

• 10+ years of experience in customer-facing roles.
• Hands-on experience with Exchange Server and Exchange Online.
• Experience with hybrid Exchange environments.
• Strong problem-solving, communication, and stakeholder management skills.
• Experience automating tasks with PowerShell.

Responsibilities

• Lead customer engagements for email and collaboration environments.
• Design secure email architectures across hybrid and cloud.
• Migrate legacy email systems to Exchange Server and Exchange Online.
• Support migrations to ensure minimal downtime and data integrity.
• Provide advanced troubleshooting, optimization, and post-migration support.
• Document solutions and best practices; maintain high availability and performance.

Skills

Customer-facing roles experience

Exchange Server administration

Exchange Online administration

Microsoft 365 administration

PowerShell scripting

Advanced troubleshooting

Strong communication skills

Customer-facing skills

Troubleshooting

Governance & compliance

Job description

Overview

We are Concentrix, the intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Job Title: Exchange Customer Engineer (Bilingual)

Role Overview

We are seeking a highly skilled and experienced Customer Engineer specializing in Microsoft 365, Exchange Server, and Exchange Online. The ideal candidate will help customers optimize and modernize their email and collaboration environments, ensuring high performance, security, and reliability across both on-premises and cloud platforms. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical, and leadership stakeholders.

As a Customer Engineer, you will act as a trusted technical advisor, supporting enterprise customers in the design, deployment, migration, and optimization of Exchange Server and Exchange Online environments, as well as broader Microsoft 365 administration and governance. Note: This position requires fluency in English.

Key Responsibilities

• Lead and deliver customer engagements focused on:
• Exchange Server (on-premises and hybrid)
• Exchange Online
• Microsoft 365 administration and governance
• Design and implement scalable and secure email architectures across hybrid and cloud environments
• Plan and execute migrations from legacy email systems to Exchange Server and Exchange Online
• Support migrations from on-premises Exchange to Exchange Online, ensuring minimal downtime and data integrity
• Provide advanced troubleshooting, optimization, and post-migration support
• Manage and maintain Exchange environments, ensuring high availability, performance, and reliability
• Collaborate with customers to define migration strategies, timelines, and best practices
• Support compliance, retention, and governance requirements within Microsoft 365
• Automate administrative tasks using PowerShell and other tools
• Document technical solutions, best practices, and operational procedures

Required Qualifications

• 10+ years of experience in customer-facing roles (architecture, administration, consulting, or support)
• Strong hands-on experience with:
• Exchange Server (administration, architecture, and migrations)
• Exchange Online (administration and migrations)
• Microsoft 365 administration and governance
• Experience with hybrid Exchange environments
• Strong knowledge of Active Directory and Azure Active Directory (Entra ID)
• Proven experience planning and executing complex email migrations
• Advanced troubleshooting and problem-solving skills
• Experience with PowerShell scripting for automation and management
• Strong communication and stakeholder management skills

Preferred Qualifications

• Experience with:
• Email compliance and retention solutions
• Large-scale enterprise or government environments
• Microsoft Graph API
• Knowledge of:
• Cloud Adoption Framework
• Well-Architected Framework
• Relevant Microsoft certifications in Exchange, Microsoft 365, or related areas