Exception Handler

JD Logistics; Madrid; On-site; EUR 40,000 - 55,000; Full time

Job summary

JD Logistics in Madrid is seeking an Exception Handler to ensure smooth order processing by identifying, analyzing, and resolving exceptions across the supply chain.

You will monitor real-time dashboards, investigate root causes, collaborate with logistics, warehouse ops, customer service and IT, and implement quick recovery plans while documenting steps and driving process improvements.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, or related field.
• 1–3 years in logistics or operations support with focus on exceptions.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Proficiency in ERP systems and logistics software.
• Advanced Microsoft Excel for data analysis.
• Independent and team player in fast-paced environments.
• Detail-oriented with flexibility for shifts.

Responsibilities

• Monitor real-time dashboards to spot exceptions in fulfillment.
• Investigate root causes of exceptions, incl. data or system issues.
• Collaborate with logistics, warehousing, CS, and IT.
• Develop immediate recovery plans for critical exceptions.
• Document exception details and resolution steps.
• Analyze recurring patterns for preventive improvements.
• Communicate status to internal and external partners.
• Adhere to data handling and operational protocols.

Skills

Analytics

ERP proficiency

Excel proficiency

Communication skills

Education

Bachelor's degree in Logistics

Tools

ERP software

Excel

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

As an Exception Handler at JD.com, Inc., you will play a critical role in ensuring the smooth and efficient processing of orders and logistics by identifying, analyzing, and resolving various exceptions that occur within our complex supply chain and operational systems.

Job Responsibilities

• Monitor real-time dashboards and reports to proactively identify emerging exceptions in order fulfillment, shipping, and delivery processes.
• Investigate the root cause of identified exceptions, which may include data discrepancies, system errors, logistical delays, or customer issues.
• Collaborate cross-functionally with logistics, warehouse operations, customer service, and IT teams to gather information and implement effective solutions.
• Develop and execute immediate recovery plans for critical exceptions to minimize disruption and maintain service level agreements.
• Document exception details, resolution steps, and impact for future reference and process improvement.
• Analyze recurring exception patterns and contribute to the development of preventative measures and system enhancements.
• Communicate effectively with internal stakeholders and, when necessary, external partners regarding exception status and resolution.
• Adhere to all company policies and procedures related to data handling and operational protocols.

Job Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 1-3 years of experience in an operations support, logistics, or supply chain role, preferably with a focus on exception handling.
• Strong analytical and problem-solving skills with the ability to quickly assess situations and make sound decisions under pressure.
• Excellent communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Proficiency in using enterprise resource planning (ERP) systems and logistics management software.
• Advanced knowledge of Microsoft Excel for data analysis and reporting.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• High level of attention to detail and accuracy.
• Flexibility to work varying shifts, which may include evenings, weekends, or holidays, as per operational needs.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.