Event & Conference Technician - Madrid

proAV; Madrid; On-site; EUR 38,000 - 52,000; Full time

Job summary

proAV are a leading global audio visual integrator, delivering high-profile live, hybrid, and virtual events across Europe. The Event and Conference Technician role places you at the heart of our Spanish team, representing proAV on client sites and ensuring seamless technical delivery with a white‑glove approach.

You'll work with Zoom, Cisco, Crestron/Q‑SYS, Dante, Yamaha, and Blackmagic, provide coaching to junior technicians, and coordinate with vendors to meet SLAs.

Qualifications

• Experience operating and supporting digital AV systems for high-profile corporate events.
• Hands-on experience with enterprise TP and room systems (Zoom, Cisco, Crestron/Q-SYS, Dante, Yamaha, Blackmagic).
• SLA-driven support including preventative maintenance, ticket logging and incident reporting.
• Strong stakeholder management and ability to liaise with senior executives and VIPs onsite and remotely.

Responsibilities

• Deliver live and hybrid events in auditoriums and large spaces, owning planning, rehearsals, run‑of‑show, and live operation (including live streaming/recording) with white‑glove VIP support remaining on station for critical events.
• Provide onsite support across European sites for AV/TP environments with Zoom and Cisco endpoints, Crestron/Q‑SYS, Dante, Yamaha, Blackmagic, and related ecosystems, schedule and execute pre‑event systems testing and in room real time support within agreed SLAs.
• Perform first line remediation including initial diagnosis, troubleshooting, and ticket logging, produce clear incident and diagnostic reports, elevate to second or third line teams and vendors as required.
• Carry out planned maintenance routines PMRs for event and meeting spaces, conduct daily checks and preventative maintenance to ensure readiness of equipment and rooms
• Coordinate with internal events and offsite teams, act as point of contact with vendors and rental partners managed by the internal team, assist with managing critical spares where applicable.
• Support and coach end users on systems and best practices, optimize presentation content including aspect ratios, resolutions, and file formats to suit spaces and ensure high AV quality.
• Manage tickets and event requests via ServiceNow and email, produce daily RFB reports and incident reports, liaise with the operations team on KPIs and continuous improvement actions.
• Maintain professional decorum and exceptional customer service, flex to cover out of hours events and short notice deployments as needed.

Skills

Fluent Spanish

Fluent English

Tools

Zoom

Cisco endpoints

Crestron/Q-SYS

Dante

Yamaha

Blackmagic

ServiceNow

Job description

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Event and Conference Technician to be a key part of our Spanish team, representing proAV and working on our client site, taking full responsibility for delivering high-profile live, hybrid, and virtual events and providing advanced diagnostics and technical remediation across European sites. The role combines end-to-end production in auditoriums and meeting spaces with senior client liaison, coaching of technicians, and proactive maintenance. You will work with audio visual and live streaming technologies in an enterprise environment, delivering a white‑glove experience for executives and VIPs within agreed SLAs.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• Deliver live and hybrid events in auditoriums and large presentation spaces, owning planning, rehearsals, run‑of‑show, and live operation (including live streaming/recording) with white‑glove VIP support remaining on station for critical events.
• Provide onsite support across European sites for AV/TP environments with Zoom and Cisco endpoints, Crestron/Q‑SYS, Dante, Yamaha, Blackmagic, and related ecosystems, schedule and execute pre‑event systems testing and in room real time support within agreed SLAs.
• Perform first line remediation including initial diagnosis, troubleshooting, and ticket logging, produce clear incident and diagnostic reports, elevate to second or third line teams and vendors as required.
• Carry out planned maintenance routines PMRs for event and meeting spaces, conduct daily checks and preventative maintenance to ensure readiness of equipment and rooms
• Coordinate with internal events and offsite teams, act as point of contact with vendors and rental partners managed by the internal team, assist with managing critical spares where applicable.
• Support and coach end users on systems and best practices, optimize presentation content including aspect ratios, resolutions, and file formats to suit spaces and ensure high AV quality.
• Manage tickets and event requests via ServiceNow and email, produce daily RFB reports and incident reports, liaise with the operations team on KPIs and continuous improvement actions.
• Maintain professional decorum and exceptional customer service, flex to cover out of hours events and short notice deployments as needed.

Essential skills and experience:

• Experience operating and supporting digital audio visual systems for high profile corporate events strong troubleshooting across AV signal flow and networked environments.
• Hands‑on experience with enterprise TP and room systems: Zoom, Cisco, control/DSP and audio networking (Crestron/Q‑SYS, Dante), pro audio (Yamaha), and production/vision mixing (Blackmagic).
• SLA driven support using ServiceNow/email, including preventative maintenance and supporting change controlled updates, ability to implement workarounds during failures.
• Strong stakeholder management, confident liaising with senior executives and VIPs onsite and remotely, maintains calm, professional communication under pressure.
• Willingness to travel frequently across Europe on an as when needed basis and to support short notice deployments.
• Languages: Fluent in Spanish and English

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work‑life balance through our family friendly policies and practices. We encourage all to apply.