Madrid: Senior Event & AV Technician (VIP Support)

proAV; Madrid; On-site; EUR 38,000 - 52,000; Full time

Job summary

proAV are a leading global audio visual integrator, delivering high-profile live, hybrid, and virtual events across Europe. The Event and Conference Technician role places you at the heart of our Spanish team, representing proAV on client sites and ensuring seamless technical delivery with a white‑glove approach.

You'll work with Zoom, Cisco, Crestron/Q‑SYS, Dante, Yamaha, and Blackmagic, provide coaching to junior technicians, and coordinate with vendors to meet SLAs.

Qualifications

• Experience operating and supporting digital AV systems for high-profile corporate events.
• Hands-on experience with enterprise TP and room systems (Zoom, Cisco, Crestron/Q-SYS, Dante, Yamaha, Blackmagic).
• SLA-driven support including preventative maintenance, ticket logging and incident reporting.
• Strong stakeholder management and ability to liaise with senior executives and VIPs onsite and remotely.

Responsibilities

• Deliver live and hybrid events in auditoriums and large spaces, owning planning, rehearsals, run‑of‑show, and live operation (including live streaming/recording) with white‑glove VIP support remaining on station for critical events.
• Provide onsite support across European sites for AV/TP environments with Zoom and Cisco endpoints, Crestron/Q‑SYS, Dante, Yamaha, Blackmagic, and related ecosystems, schedule and execute pre‑event systems testing and in room real time support within agreed SLAs.
• Perform first line remediation including initial diagnosis, troubleshooting, and ticket logging, produce clear incident and diagnostic reports, elevate to second or third line teams and vendors as required.
• Carry out planned maintenance routines PMRs for event and meeting spaces, conduct daily checks and preventative maintenance to ensure readiness of equipment and rooms
• Coordinate with internal events and offsite teams, act as point of contact with vendors and rental partners managed by the internal team, assist with managing critical spares where applicable.
• Support and coach end users on systems and best practices, optimize presentation content including aspect ratios, resolutions, and file formats to suit spaces and ensure high AV quality.
• Manage tickets and event requests via ServiceNow and email, produce daily RFB reports and incident reports, liaise with the operations team on KPIs and continuous improvement actions.
• Maintain professional decorum and exceptional customer service, flex to cover out of hours events and short notice deployments as needed.

Skills

Fluent Spanish

Fluent English

Tools

Zoom

Cisco endpoints

Crestron/Q-SYS

Dante

Yamaha

Blackmagic

ServiceNow

Job description

proAV are a leading global audio visual integrator, delivering high-profile live, hybrid, and virtual events across Europe. The Event and Conference Technician role places you at the heart of our Spanish team, representing proAV on client sites and ensuring seamless technical delivery with a white‑glove approach.

You'll work with Zoom, Cisco, Crestron/Q‑SYS, Dante, Yamaha, and Blackmagic, provide coaching to junior technicians, and coordinate with vendors to meet SLAs.