Euskera & Spanish-Speaking Customer Service Agent – Banking

Cross Border Talents; Madrid; Hybrid; EUR 23,000 - 27,000; Full time

Job summary

Cross Border Talents in Madrid, Spain, is seeking Euskera and Spanish–speaking Customer Service Agents to join a banking project. You will assist customers with inquiries and deliver professional support in both languages, providing accurate information and a positive experience.

The role offers hybrid work in Madrid, with 10 days of pre-employment training and weekend shifts. If you have strong communication skills and enjoy helping customers, this is a great opportunity.

Qualifications

• Proficiency in Euskera (Basque) and Spanish.
• Strong verbal communication and customer service skills.
• Availability to work in Madrid under hybrid model.
• Flexibility to work shifts Mon–Sun, including weekends.
• Willingness to complete pre-employment training.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Assist customers with their questions and requests.
• Communicate professionally in Euskera and Spanish.
• Provide clear guidance and ensure a positive customer experience.
• Follow established procedures and quality standards.
• Maintain professional communication with customers.

Skills

Euskera

Spanish

Job description

Euskera & Spanish-Speaking Customer Service Agent – Banking

Madrid, Spain

KEY INFORMATION

WORK MODEL
Hybrid

LANGUAGES
Euskera (Basque) & Spanish

SCHEDULE
Monday to Sunday, including weekends

SHIFT OPTIONS

• Morning shift: 08:00–16:00
• Afternoon shift: 16:00–23:00

TRAINING
10 days of pre-employment training
Training hours: 09:30–15:00

RELOCATION
Relocation support is not provided.

ABOUT THE POSITION

We are looking for Euskera and Spanish-speaking Customer Service Agents to join a project in the banking sector in Madrid, Spain.

In this role, you will assist customers with their inquiries, provide accurate information, and deliver professional customer support in both Euskera and Spanish.

If you have strong communication skills and enjoy helping customers, this could be a great opportunity for you!

KEY RESPONSIBILITIES

• Respond to customer inquiries and provide accurate information.
• Assist customers with their questions and requests.
• Communicate professionally in Euskera and Spanish.
• Provide clear guidance and ensure a positive customer experience.
• Follow established procedures and quality standards.
• Maintain professional communication with customers.

REQUIREMENTS

• Proficiency in Euskera (Basque) and Spanish.
• Strong verbal communication and customer service skills.
• Ability to communicate clearly and professionally.
• Availability to work in Madrid, Spain, under the hybrid work model.
• Flexibility to work shifts from Monday to Sunday, including weekends.
• Willingness to complete the required pre-employment training.

ABOUT MADRID

Madrid, Spain's vibrant capital, offers a rich cultural scene, historic landmarks, excellent public transport, and a dynamic urban lifestyle.