European Care Operations Coordinator

L'Oréal; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Responsibility from day 1

Inclusive environment

Impactful work

Descripción de la vacante

Join us at L’Oréal in Madrid as a Day in the Life Operations Coordinator. Reporting to the EU Zone Head of Care, you will bridge local European market teams and our service providers to ensure seamless communication and consistent quality.

You’ll coordinate with local teams, manage escalations with Corporate Communications, monitor GDPR compliance and SLAs, and gather business requirements to support Salesforce, Sprinklr, and GenAI adoption.

Formación

• Degree in Business, Communication, or equivalent.
• Familiarity with CRM and social care tools (Salesforce, Sprinklr).
• Strong analytical skills to track SLAs, GDPR cases, and market insights.
• Excellent active listening and relationship-building abilities.
• Fluency in English; other European languages valued.

Responsabilidades

• Coordinate with local teams as main contact; onboarding new markets.
• Oversee escalation of consumer cases with Corporate Communications.
• Monitor quality: track backlogs, GDPR compliance, and SLAs.
• Gather local business requirements and support user adoption of Salesforce, Sprinklr, and GenAI.

Conocimientos

Cross-cultural intelligence

Analytical skills

Active listening

Relationship building

English proficiency

Educación

Business/Communication degree

Herramientas

Salesforce

Sprinklr

GenAI

Descripción del empleo

Join us at L’Oréal in Madrid as a Day in the Life Operations Coordinator. Reporting to the EU Zone Head of Care, you will bridge local European market teams and our service providers to ensure seamless communication and consistent quality.

You’ll coordinate with local teams, manage escalations with Corporate Communications, monitor GDPR compliance and SLAs, and gather business requirements to support Salesforce, Sprinklr, and GenAI adoption.