Affluent Segment COO Lead — Flexible, Growth-Driven Ops

ING España&Portugal; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule and remote work options

Health insurance for families

Life insurance

Free company shuttle

Special loan terms after 6 months

Access to gym and physiotherapy services

Descripción de la vacante

A leading multinational bank in Madrid is seeking an Affluents Segment Operations Business Lead to drive the launch of a new value proposition for affluent customers. The role requires extensive experience in operational management and process design. Successful candidates will lead a multidisciplinary team, ensuring operational excellence and superior customer experiences. This position offers a full-time contract within a dynamic and flexible work environment.

Formación

• 5-10 years experience in operational management within investment teams.
• Experience in defining and designing operational models.
• Strong project management skills and customer-centric mentality.

Responsabilidades

• Lead the launch of a new value proposition for affluent customers.
• Design and improve customer journeys providing superior experience.
• Manage a team of 5-10 members overseeing operational effectiveness.

Conocimientos

Operational management

Process design

Project management

Customer centricity

Data-driven decision making

Stakeholder management

Educación

Bachelor's degree in relevant field

Descripción del empleo

A leading multinational bank in Madrid is seeking an Affluents Segment Operations Business Lead to drive the launch of a new value proposition for affluent customers. The role requires extensive experience in operational management and process design. Successful candidates will lead a multidisciplinary team, ensuring operational excellence and superior customer experiences. This position offers a full-time contract within a dynamic and flexible work environment.