Europe Regional Customer Excellence Leader

AbbVie Inc.; Madrid; Remote; EUR 180,000 - 240,000; Full time

Job summary

AbbVie Inc. in Europe seeks a Regional Customer Excellence Director to accelerate customer-centric transformation across the region. You will connect customer insight, data, technology, and commercial execution to deliver meaningful customer and business impact.

This role can be based anywhere in Europe. Lead the Customer-Centric Transformation, unlock value from data and AI, and elevate excellence in execution.

Qualifications

• Leadership experience in Customer Excellence, commercial transformation, marketing, field force effectiveness, analytics, digital, or related roles within pharma, healthcare, or another regulated industry.
• Proven ability to lead customer-centric, cross-functional transformation across complex, multi-market matrix organizations.
• Strong commercial and strategic acumen, translating customer, market, and data insights into actionable strategies and measurable outcomes.
• Experience with go-to-market models, launch readiness, customer engagement, data, analytics, digital tools, and AI-enabled solutions.
• Excellent communication, stakeholder management, and influencing skills, with the ability to engage senior leaders and lead through indirect authority.

Responsibilities

• Lead the customer-centric transformation across affiliates, shaping strategic and operational decisions.
• Drive evolution of go-to-market models, capabilities, operating models and behaviours for better customer engagement.
• Align global, area, and affiliate priorities while adapting initiatives to local market realities.
• Champion the use of customer insights, analytics, and AI-enabled solutions to strengthen decisions and create measurable value.

Skills

Leadership experience

Cross-functional transformation

Commercial acumen

Strategic thinking

Go-to-market models

Launch readiness

Customer engagement

Data analytics

AI-enabled solutions

Stakeholder management

Communication skills

Tools

AI-enabled tools

Job description

AbbVie Inc. in Europe seeks a Regional Customer Excellence Director to accelerate customer-centric transformation across the region. You will connect customer insight, data, technology, and commercial execution to deliver meaningful customer and business impact.

This role can be based anywhere in Europe. Lead the Customer-Centric Transformation, unlock value from data and AI, and elevate excellence in execution.