ERP & App Support Specialist — Remote 4x/Week

Kaino Consulting S.L.; Barcelona; Hybrid; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Performance bonus

Profit-sharing scheme

Job summary

Kaino, a specialized recruitment firm, is hiring an ERP / Application Support Specialist for an international food company, to strengthen its internal IT support capabilities and support the continuous improvement of its business applications.

Based in Barcelona, you will provide day-to-day support across Purchasing, Finance and Inventory, troubleshoot ERP issues and manage tickets. Fluency in English and strong SQL skills are required for this client-facing, hybrid role.

Qualifications

• 3–6 years of experience in Application/ERP Support or similar role.
• Hands-on with an ERP system such as SAP Business One or comparable solution.
• Good understanding of Purchasing, Finance and Inventory processes.
• Strong troubleshooting and root-cause analysis skills.
• Experience with ticketing systems.
• Good knowledge of SQL.
• Comfortable translating functional issues into technical solutions.
• ERP implementation/configuration or upgrades are a plus.
• Exposure to integrations and automation is a plus.
• Fluent English required.

Responsibilities

• Provide day-to-day support to internal users across Purchasing, Finance and Inventory.
• Investigate application issues, identify root causes and ensure timely resolution.
• Understand ERP configuration and troubleshoot functional or technical issues.
• Manage and follow up support tickets with clear communication to users.
• Support ERP-related integrations, automations and system improvements.
• Collaborate with IT and Business Operations to resolve user needs.
• Assist in ERP changes, system updates and new user onboarding.
• Participate in ERP improvement initiatives and smaller IT projects.
• Coordinate with internal teams and external partners for escalations.
• Maintain clear documentation of incidents, resolutions and system changes.

Skills

SQL

ERP knowledge

Troubleshooting

Ticketing systems

English

Communication

Tools

SAP Business One

Job description

Kaino, a specialized recruitment firm, is hiring an ERP / Application Support Specialist for an international food company, to strengthen its internal IT support capabilities and support the continuous improvement of its business applications.

Based in Barcelona, you will provide day-to-day support across Purchasing, Finance and Inventory, troubleshoot ERP issues and manage tickets. Fluency in English and strong SQL skills are required for this client-facing, hybrid role.