Remote Application Support Specialist - Fitness ERP

Xplor; Madrid; Remote; EUR 38,000 - 62,000; Full time

Benefits offered by this job

Paid Parental Leave

Volunteer days (#GiveBackDays)

Diversity & Inclusion initiatives

Mental health support

Flexible working arrangements

Job summary

Xplor is seeking an Application Support Specialist for its Enterprise Fitness vertical, offering 3rd level support for the Exerp Platform. This fully remote role, based in Spain, involves liaising with clients, diagnosing complex issues, and coordinating with engineering to drive swift resolution.

The ideal candidate will be fluent in English and Spanish, have a technical support background, and thrive in a fast-paced, customer-centric environment.

Qualifications

• Bachelor’s or master’s degree, or equivalent experience in technical support or a similar client-facing role, ideally supporting software applications
• Excellent written and spoken English
• Excellent written and spoken Spanish
• Confidence engaging with clients in meetings and during critical situations
• Experience with databases, SQL and Excel, and a genuine interest in IT
• Strong attention to detail, patience and a structured way of working
• Curious and eager to learn, able to work independently and as part of a team

Responsibilities

• Acting as a daily point of contact for clients, mainly through tickets and also in client meetings
• Analysing and resolving complex product issues and questions, and bringing in the right internal people until the problem is solved
• Troubleshooting technical issues and tracking down bugs alongside a team of Technical Product Analysts
• Reporting issues directly to our Engineering teams with clear, detailed documentation
• Joining our Major Incident response team to resolve the most urgent and critical client problems
• Keeping the client experience at the centre of every interaction

Skills

English

Spanish

SQL

Excel

Client facing

Problem solving

Education

Bachelor's or Master's in a technical or related field

Tools

Databases

CRM systems

Job description

Xplor is seeking an Application Support Specialist for its Enterprise Fitness vertical, offering 3rd level support for the Exerp Platform. This fully remote role, based in Spain, involves liaising with clients, diagnosing complex issues, and coordinating with engineering to drive swift resolution.

The ideal candidate will be fluent in English and Spanish, have a technical support background, and thrive in a fast-paced, customer-centric environment.