ERP Adoption & Process Improvement Specialist

Flowserve; Coslada; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Flowserve is seeking an Experience & Adoption specialist to maximize value from Enterprise Applications by driving adoption, continuous improvement, and lasting process enhancements. You will bridge business users, Enterprise Applications teams, and technical support to evolve ERP usage.

You will build relationships with stakeholders, analyze friction, document demand items, and support delivery teams through testing, hypercare and steady-state operations, ensuring measurable business outcomes.

Formación

• Experience working with Enterprise Applications (SAP, Oracle, or similar ERP environments).
• Strong understanding of end-to-end business processes within one or more functional domains (Finance, Supply Chain, Manufacturing, HR, Procurement, etc.).
• Experience working closely with business users to improve business processes and Enterprise Application usage.
• Experience participating in ERP implementation, stabilization, or continuous improvement initiatives.
• Strong analytical mindset with structured problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Comfortable operating at the intersection of business and IT within a global matrix organization.
• Experience documenting business requirements, process improvements, and functional solutions.
• Customer-focused mindset with a passion for continuous improvement and long-term sustainability.
• Fluent in English, both written and verbal.

Responsabilidades

• Develop a strong understanding of the supported business processes and the Enterprise Applications enabling them.
• Build trusted relationships with business users and key stakeholders to understand how Enterprise Applications support their daily operations.
• Identify operational friction, process inefficiencies, and improvement opportunities through user engagement, trend analysis, and operational metrics.
• Drive continuous improvement initiatives that increase business value, improve user experience, and promote effective adoption of Enterprise Applications.
• Perform structured root cause analysis to distinguish between process, data, training, and technical opportunities for improvement.
• Translate business improvement opportunities into clearly documented demand items and work closely with the Delivery & Modernization team to ensure successful implementation.
• Partner with Enterprise Applications Support teams to validate that implemented improvements deliver sustainable business outcomes.
• Support projects during testing, hypercare , and transition into steady-state operations to ensure successful business adoption and operational readiness.
• Develop and maintain business process documentation, user guidance, training materials, and best practices where appropriate .
• Monitor KPIs and trends related to user experience, business process effectiveness, application adoption, and continuous improvement.
• Provide management with insights, recommendations, and measurable improvement opportunities across the supported application landscape.
• Contribute to the development of a repeatable Experience & Adoption operating model that can be expanded globally.

Conocimientos

Enterprise Apps

ERP systems

Stakeholder management

Analytical mindset

Descripción del empleo

Flowserve is seeking an Experience & Adoption specialist to maximize value from Enterprise Applications by driving adoption, continuous improvement, and lasting process enhancements. You will bridge business users, Enterprise Applications teams, and technical support to evolve ERP usage.

You will build relationships with stakeholders, analyze friction, document demand items, and support delivery teams through testing, hypercare and steady-state operations, ensuring measurable business outcomes.