ERP Adoption & Process Improvement Analyst

Repsol; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Flowserve is seeking an IT Business Analyst to maximize the value of Enterprise Applications by driving continuous improvement and adoption. You will bridge business users, Enterprise Applications teams, and technical support to reduce friction and evolve processes.

Work within the EnSite Experience & Adoption team, collaborating with Support, Governance, Delivery & Modernization, and stakeholders to translate opportunities into demand items and ensure successful implementations.

Qualifications

• Experience working with Enterprise Applications (SAP, Oracle, or similar ERP environments).
• Strong understanding of end-to-end business processes within one or more functional domains (Finance, Supply Chain, Manufacturing, HR, Procurement, etc.).
• Experience working closely with business users to improve business processes and Enterprise Application usage.
• Experience participating in ERP implementation, stabilization, or continuous improvement initiatives.
• Strong analytical mindset with structured problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Comfortable operating at the intersection of business and IT within a global matrix organization.
• Experience documenting business requirements, process improvements, and functional solutions.
• Customer-focused mindset with a passion for continuous improvement and long-term sustainability.
• Fluent in English, both written and verbal.

Responsibilities

• Develop a strong understanding of the supported business processes and the Enterprise Applications enabling them.
• Build trusted relationships with business users and key stakeholders to understand how Enterprise Applications support their daily operations.
• Identify operational friction, process inefficiencies, and improvement opportunities through user engagement, trend analysis, and operational metrics.
• Drive continuous improvement initiatives that increase business value, improve user experience, and promote effective adoption of Enterprise Applications.
• Perform structured root cause analysis to distinguish between process, data, training, and technical opportunities for improvement.
• Translate business improvement opportunities into clearly documented demand items and work closely with the Delivery & Modernization team to ensure successful implementation.
• Partner with Enterprise Applications Support teams to validate that implemented improvements deliver sustainable business outcomes.
• Support projects during testing, hypercare, and transition into steady-state operations to ensure successful business adoption and operational readiness.
• Develop and maintain business process documentation, user guidance, training materials, and best practices where appropriate.
• Monitor KPIs and trends related to user experience, business process effectiveness, application adoption, and continuous improvement.
• Provide management with insights, recommendations, and measurable improvement opportunities across the supported application landscape.
• Contribute to the development of a repeatable Experience & Adoption operating model that can be expanded globally.

Skills

ERP experience

End-to-end business processes

Stakeholder management

Analytical mindset

Communication skills

English fluency

Job description

Flowserve is seeking an IT Business Analyst to maximize the value of Enterprise Applications by driving continuous improvement and adoption. You will bridge business users, Enterprise Applications teams, and technical support to reduce friction and evolve processes.

Work within the EnSite Experience & Adoption team, collaborating with Support, Governance, Delivery & Modernization, and stakeholders to translate opportunities into demand items and ensure successful implementations.