Entry-Level SAP HCM/SuccessFactors Help Desk Support Technician

JobServe Ltd; Barcelona; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Company laptop

Health insurance

Restaurant tickets

Gym discounts

Job summary

JobServe Ltd is seeking an Entry-Level SAP HCM/SuccessFactors Help Desk Support Technician in Barcelona or Mallorca, Spain. No SAP experience required; full training provided. Hybrid role with up to 12 remote days per month and a salary of €30,000–€35,700 gross per year plus benefits.

The position targets German and English proficiency (B2), IT graduates or junior IT professionals, and offers career growth in SAP support and operations within a major retail client.

Qualifications

• University degree in IT/CS or IT support/SAP experience.
• Strong German and English proficiency (B2).
• Proactive, eager to learn, able to work in a team.

Responsibilities

• Handle SAP HCM/SuccessFactors tickets and tasks.
• Troubleshoot incidents and implement software changes.
• Support and train Key users and colleagues acrossing teams.
• Document processes and share knowledge with the team.
• Serve as service contact for application support.

Skills

German (B2)

English (B2)

Communication skills

Teamwork

Proactive

Education

University degree in IT/CS

Tools

SAP

SAP HCM

SAP SuccessFactors

Job description

Entry-Level SAP HCM/SuccessFactors Help Desk Support Technician (No previous SAP experience required! Full training given!) - German Speaking - Barcelona or Mallorca (Majorca), Spain. Hybrid Job (Up to 12 days Remote Work per month). Permanent Job. Flexible Start Date from November 2026 Onwards. Salary Range: €30,000 - €35,700 Gross per annum + Great Company Fringe Benefits. END-CLIENT!

We are considering candidates with no prior SAP experience, recent IT graduates, Junior IT professionals, Key Users looking to make the step up into becoming an SAP HCM/SF Support Technician, or even those who already have a few years of SAP/SF experience. If you already have a couple of years of SAP experience (as either a consultant or key user/super user), this would be perfect as the client also has more senior positions in the team too; so we are open to receiving applications from candidates at all experience levels from entry level to senior level.

Our end-client, a well known Retail company in Spain, has an office in Barcelona. They are currently offering a rare and exciting career opportunity. This is an entry-level position (however, they also have more senior level positions open in the team too), where unlike most clients, our client is willing to hire candidates with no previous SAP experience and will train you to become a SAPSupport Technician/Analyst specialising in the HCM (Human Capital Management) and SuccessFactors modules.

We are looking for candidates who are pro-active, ambitious and motivated to develop a career as an SAP Support Technician - SAP is the world's number one ERP system! This is a unique and fantastic opportunity (the likes of which does not come around often), for someone looking to start a career in SAP from scratch.

Your profile:

Essential:

• Must have one of the following:
• University Degree (in IT/Computer Science or a similar subject) OR
• Experience in 1st/2nd/3rd Level IT Support or IT programming OR
• A couple of years of SAP experience either as a key user/super user or consultant/support analyst
• Positive attitude and eagerness to learn
• Pro-active
• Strong communication skills
• Good organisation skills
• Ability to work in a team environment, effectively interacting with others
• Must be results oriented and demonstrate a can-do' attitude - adaptability, flexibility and resourcefulness

Languages:

• Must be strong in German (minimum B2 Level). This is a German speaking job and all training and daily interactions with colleagues will be in German,
• Must be strong in English (minimum B2 Level).

Main Tasks:

• You strengthen our international team, working with the SAP system focusing on the HCM (Human Capital Management) and SuccessFactors modules.
• You work on tickets and other tasks related to operational processes
• You support our Key users and Business Solutions Experts - colleagues from all companies within the Group - with troubleshooting of incidents, solving problems and implementation of software changes.
• You prioritize, analyze, document and process incoming incident tickets.
• Your activities also include close cooperation with the specialist departments and the internal and external development departments.
• If necessary, you train the local support departments with specially created training sessions.
• Continuous optimization of the support and operations processes is one of the focus points on your day-to-day work.
• You handle proactive and reactive problem management to avoid long-term disruptions in the SAP System.
• You collaborate with other departments, document new processes and help to transfer the acquired know-how to other team members.
• You are the service contact person for application support

Remote Working:

• The company has a hybrid working model - up to 12 remote days per month.
• You will have the freedom to choose which days you want to work in the office and which days to work remotely. There will be some days when a team meeting/workshop is scheduled and you must attend the office on the specified day.
• You can NOT work remotely from outside of Spain. If you do not live in Spain, then you must relocate to Spain. You can live anywhere in Spain as long as you are willing to commute to the Barcelona office (ideally 1 -2 days per week in the office). It therefore makes sense to relocate to Barcelona.

Salary Package:

• The Fixed Basic Salary on offer is subject to your skills, knowledge and experience and ranges between €30,000 - €35,700 gross per annum.

Great Benefits:

• Annual performance reviews/pay rises
• 23 holidays/year,
• On top of your annual basic salary, the company offers over €4,000 in additional company fringe benefits such as:
• Company laptop
• Health insurance
• Restaurant tickets
• Gym discounts
• and more...

Spanish Work Permit:

• Unfortunately the company will not sponsor a new work visa for Spain. All candidates must therefore already have the right to work in Spain before applying.

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