Endpoint Manager Specialist

Dreessommerse; Málaga; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Mobile working

Mentoring program

Professional networking

Modern workplace

Job summary

Drees & Sommer seeks an Endpoint Management Specialist to join its IT team in Málaga. You will provide Level 2/3 support for endpoint incidents, manage devices, and help ensure compliant, secure IT services across regions.

You will work on the Microsoft Intune, Entra ID, and Microsoft 365 stack, configuring policies and monitoring compliance, while contributing to automation and process improvements. This role offers flexible hours and mobile working options.

Qualifications

• 4+ years of experience in Endpoint Management, IT Operations, or advanced IT Support.
• Experience with Microsoft Intune and endpoint management solutions.
• Knowledge of software packaging and application deployment.
• Strong troubleshooting and analytical skills.
• Understanding of endpoint security and compliance concepts.
• Basic PowerShell knowledge is an advantage.
• Strong communication and customer service skills.
• Fluent English (C1 or C2)

Responsibilities

• Provide Level 2/3 support for endpoint-related incidents and service requests.
• Troubleshoot hardware, software, operating system, and device management issues.
• Manage incidents through their full lifecycle and perform root cause analysis.
• Support user onboarding, offboarding, and device provisioning activities.
• Configure and test device policies, compliance policies, and configuration profiles.
• Monitor endpoint compliance and support remediation activities.
• Assist with device lifecycle management and deployment processes.
• Package, test, and deploy software applications and updates.
• Troubleshoot application deployment issues.
• Support application lifecycle management and software maintenance.
• Validate new endpoint configurations, policies, and solutions before production rollout.
• Participate in pilot deployments and testing activities.
• Contribute to process improvements, automation, and service optimization initiatives.
• Create and maintain technical documentation, procedures, and knowledge articles.
• Document recurring issues and standard solutions.
• Support knowledge sharing within the Endpoint Management team.

Skills

Endpoint Management

IT Operations

Advanced IT Support

Microsoft Intune

Entra ID

PowerShell basics

Troubleshooting

Endpoint security

Communication skills

Tools

Microsoft Intune

Entra ID

Microsoft 365

Job description

We are looking for an Endpoint Management Specialist profile to join our IT team. The position provides advanced technical support to internal users across different countries and global regions, while also contributing to system administration and network operations to ensure stable and secure IT services.

Join us in shaping the future of IT security, developing secure and sustainable endpoint architectures, and actively contributing to making our digital workplace resilient and compliant. With us, you'll have the freedom to contribute big ideas and take initiative. As part of an interdisciplinary and diverse team, you'll apply your expertise in endpoint management to ambitious projects, help shape standards and roadmaps, and ensure that security and compliance requirements are reliably implemented. We look forward to receiving your application for our office in Málaga.

Due to the international scope of the role, working hours are not fixed and may include evening, night, weekend, or rotating shifts, depending on the regions being supported.

Key responsibilities:

Endpoint Operations & Support

• Provide Level 2/3 support for endpoint-related incidents and service requests.
• Troubleshoot hardware, software, operating system, and device management issues.
• Manage incidents through their full lifecycle and perform root cause analysis.
• Support user onboarding, offboarding, and device provisioning activities.

Endpoint Management

• Support and maintain Microsoft Intune, Entra ID, and Microsoft 365 services.
• Configure and test device policies, compliance policies, and configuration profiles.
• Monitor endpoint compliance and support remediation activities.
• Assist with device lifecycle management and deployment processes.

Software Packaging & Deployment

• Package, test, and deploy software applications and updates.
• Troubleshoot application deployment issues.
• Support application lifecycle management and software maintenance.

Testing & Continuous Improvement

• Validate new endpoint configurations, policies, and solutions before production rollout.
• Participate in pilot deployments and testing activities.
• Contribute to process improvements, automation, and service optimization initiatives.

Documentation & Knowledge Management

• Create and maintain technical documentation, procedures, and knowledge articles.
• Document recurring issues and standard solutions.
• Support knowledge sharing within the Endpoint Management team.

Qualifications and Experience

• 4+ years of experience in Endpoint Management, IT Operations, or advanced IT Support
• Experience with Microsoft Intune and endpoint management solutions
• Knowledge of software packaging and application deployment
• Strong troubleshooting and analytical skills
• Understanding of endpoint security and compliance concepts
• Basic PowerShell knowledge is an advantage
• Strong communication and customer service skills
• Fluent English (C1 or C2)

Benefits and Work-life Balance

• To ensure your work-life balance, we offer the option of mobile working
• We promote your professional and personal development through individually tailored student mentoring
• Make valuable contacts within Drees & Sommer and expand your professional network
• Modern workplace and equipment; Teams meetings and participation in corporate workshops
• Receive compensation that gives you financial independence during your studies