Endpoint Management Specialist – Remote & Global IT Support

Dreessommerse; Málaga; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Mobile working

Mentoring program

Professional networking

Modern workplace

Job summary

Drees & Sommer seeks an Endpoint Management Specialist to join its IT team in Málaga. You will provide Level 2/3 support for endpoint incidents, manage devices, and help ensure compliant, secure IT services across regions.

You will work on the Microsoft Intune, Entra ID, and Microsoft 365 stack, configuring policies and monitoring compliance, while contributing to automation and process improvements. This role offers flexible hours and mobile working options.

Qualifications

• 4+ years of experience in Endpoint Management, IT Operations, or advanced IT Support.
• Experience with Microsoft Intune and endpoint management solutions.
• Knowledge of software packaging and application deployment.
• Strong troubleshooting and analytical skills.
• Understanding of endpoint security and compliance concepts.
• Basic PowerShell knowledge is an advantage.
• Strong communication and customer service skills.
• Fluent English (C1 or C2)

Responsibilities

• Provide Level 2/3 support for endpoint-related incidents and service requests.
• Troubleshoot hardware, software, operating system, and device management issues.
• Manage incidents through their full lifecycle and perform root cause analysis.
• Support user onboarding, offboarding, and device provisioning activities.
• Configure and test device policies, compliance policies, and configuration profiles.
• Monitor endpoint compliance and support remediation activities.
• Assist with device lifecycle management and deployment processes.
• Package, test, and deploy software applications and updates.
• Troubleshoot application deployment issues.
• Support application lifecycle management and software maintenance.
• Validate new endpoint configurations, policies, and solutions before production rollout.
• Participate in pilot deployments and testing activities.
• Contribute to process improvements, automation, and service optimization initiatives.
• Create and maintain technical documentation, procedures, and knowledge articles.
• Document recurring issues and standard solutions.
• Support knowledge sharing within the Endpoint Management team.

Skills

Endpoint Management

IT Operations

Advanced IT Support

Microsoft Intune

Entra ID

PowerShell basics

Troubleshooting

Endpoint security

Communication skills

Tools

Microsoft Intune

Entra ID

Microsoft 365

Job description

Drees & Sommer seeks an Endpoint Management Specialist to join its IT team in Málaga. You will provide Level 2/3 support for endpoint incidents, manage devices, and help ensure compliant, secure IT services across regions.

You will work on the Microsoft Intune, Entra ID, and Microsoft 365 stack, configuring policies and monitoring compliance, while contributing to automation and process improvements. This role offers flexible hours and mobile working options.