End-to-End IT Service Delivery Lead TechOps Cell & Gene

Roche; Madrid; On-site; EUR 90,000 - 130,000; Full time

Job summary

Roche Madrid is seeking a Delivery Service Manager to own end-to-end service delivery for mission-critical IT services enabling cell and gene therapy operations. You will lead governance, apply Agile practices, and drive continuous improvement while coordinating with diverse stakeholders in a global environment.

The role requires 5+ years in delivery management in regulated industries, strong ITIL expertise, and familiarity with CSV and regulatory standards (FDA CFR Part 11, HIPAA, GDPR).

Qualifications

• Bachelor's degree or equivalent in CS/IS or related field.
• 5+ years in Delivery Service Management in a global, regulated environment.
• Experience with ITIL V3/V4 and regulatory requirements.
• Familiarity with CSV and regulatory requirements (FDA CFR Part 11, HIPAA, GDPR).

Responsibilities

• End-to-End Service Delivery: Own all aspects of service delivery and governance as the main business contact for operational issues.
• Scope & Delivery Management: Define and manage scope of medium to large initiatives; tailor Agile delivery to optimize results.
• Continuous Improvement: Lead improvement plans, drive root cause analysis, and enhance the overall service experience.
• Stakeholder & Team Leadership: Manage diverse stakeholders, communicate plans, coach teams, and coordinate releases with Product Managers.

Skills

Delivery service management

ITIL V3/V4

Stakeholder management

Agile / Scrum

Problem solving

Fluent English

Education

Bachelor's degree in computer science, information systems or related field

Tools

CSV (Computer Systems Validation)

Regulatory compliance awareness (FDA CFR Part 11, HIPAA, GDPR)

Job description

Roche Madrid is seeking a Delivery Service Manager to own end-to-end service delivery for mission-critical IT services enabling cell and gene therapy operations. You will lead governance, apply Agile practices, and drive continuous improvement while coordinating with diverse stakeholders in a global environment.

The role requires 5+ years in delivery management in regulated industries, strong ITIL expertise, and familiarity with CSV and regulatory standards (FDA CFR Part 11, HIPAA, GDPR).