Emergency Travel Support Specialist

Nuitée Travel Limited; Barcelona; Presencial; EUR 26.000 - 34.000; Jornada completa

Descripción de la vacante

Nuitée is seeking an experienced Customer Service Representative to handle urgent customer issues, travel disruptions, and high-priority cases, serving as a key point of contact for escalations with swift, professional responses.

The ideal candidate has 3 years in customer service (travel preferred) and is fluent in English plus Arabic and French at business level, with strong problem-solving and communication skills. Shift flexibility is required.

Formación

• 3 years of experience in customer service, preferably in travel (hotels or airlines).
• Fluent in English + business-level Arabic and French.
• Strong problem-solving and decision-making skills under pressure.
• Excellent communication and interpersonal abilities.
• Proficient with Microsoft Office and customer service tools.
• Ability to multitask in a fast-paced, high-stress environment.

Responsabilidades

• Handle emergency and urgent customer inquiries via phone, email, and chat.
• Resolve escalated issues and provide timely, effective solutions.
• Coordinate with internal teams, hotels, and partners to address travel disruptions.
• Maintain accurate records and documentation of incidents and resolutions.
• Monitor and track emergency cases to ensure resolution within SLA.
• Contribute to process improvements for the Emergency Team.
• Support junior team members and provide guidance during high-pressure situations.

Conocimientos

English

Arabic

French

Problem solving

Communication

Multitasking

Herramientas

Microsoft Office

Descripción del empleo

Nuitée is seeking an experienced Customer Service Representative to handle urgent customer issues, travel disruptions, and high-priority cases, serving as a key point of contact for escalations with swift, professional responses.

The ideal candidate has 3 years in customer service (travel preferred) and is fluent in English plus Arabic and French at business level, with strong problem-solving and communication skills. Shift flexibility is required.