EMEA Digital Dentistry Support Specialist

Straumann Group; Madrid; On-site; EUR 25,000 - 32,000; Full time

Job summary

Straumann Group is seeking a Customer Care Specialist for EMEA to be the first point of contact for dental professionals using our digital solutions. You will resolve technical inquiries, guide digital workflows, and support onboarding and training of customers across the EMEA region.

The role requires strong communication in English, experience in customer service or technical support, and ability to work with tools like 3Shape and Exocad.

Qualifications

• Experience in customer service or technical support.
• Ability to learn new digital tools and systems quickly.
• Strong written and verbal communication; can explain technical info clearly.
• Structured approach to handling multiple inquiries.

Responsibilities

• Provide first-level assistance to dental professionals using Straumann digital solutions.
• Troubleshoot ordering, connectivity, system access, and product usage issues.
• Guide customers through digital workflows and dentistry processes.
• Respond to inquiries via phone, email, and ticketing systems in a timely manner.
• Support onboarding and training of customers adopting digital solutions.
• Collaborate with Sales, Product Management, Production, and Support teams to resolve issues.
• Document interactions and solutions in support systems and capture insights to improve processes.

Skills

Customer service

Technical support

Digital literacy

Clear communication

Problem solving

Multitasking

English proficiency

Tools

3Shape

Exocad

Job description

Straumann Group is seeking a Customer Care Specialist for EMEA to be the first point of contact for dental professionals using our digital solutions. You will resolve technical inquiries, guide digital workflows, and support onboarding and training of customers across the EMEA region.

The role requires strong communication in English, experience in customer service or technical support, and ability to work with tools like 3Shape and Exocad.