Electrical Design Software Applications Engineer & Support (Remote)

Approach People Recruitment; Madrid; Remote; EUR 28,000 - 42,000; Full time

Job summary

Approach People Recruitment is seeking candidates who apply innovation to drive organizational success and personal growth within a company focused on secure, electrical solutions. The role involves supporting customers with electrical CAD software, delivering training, and creating self-help resources.

Ideal candidates have a technical background in engineering, 3+ years of relevant experience, and fluency in English and Spanish. Travel up to 50% and remote work from home are possible.

Qualifications

• Bachelor's degree in an engineering field or equivalent experience.
• 3+ years in technical support or applications engineering.
• Fluency in English and Spanish for technical conversations.
• Willingness to travel 25–50% and work remotely.
• Experience with CAD, electrical design software, and databases is a plus.

Responsibilities

• Understand challenges faced by prospects, customers, and industry related to electrical CAD software.
• Address customer issues via phone, email, chat, and in-person.
• Oversee progress on customer cases raised to vendors and third parties.
• Build and deliver software solution training and professional services for customer implementations.
• Create blogs, videos, podcasts, and webinars to educate users and provide resources.
• Suggest improvements to customer design and manufacturing processes in the electrical control systems market.
• Develop new solution definitions to meet customer challenges using electrical design and manufacturing applications.
• Ensure customer success through excellent interactions and experiences.

Skills

Technical support

Training delivery

Field support

Engineering support

MS Office

SQL/Oracle

AutoCAD Electrical

Electrical CAD

Travel flexibility

Bilingual EN/ES

Education

Bachelor's degree (EE/CS/ME)

Tools

AutoCAD Electrical

MS SQL

Oracle

E3.SERIES

Excel

Job description

Approach People Recruitment is seeking candidates who apply innovation to drive organizational success and personal growth within a company focused on secure, electrical solutions. The role involves supporting customers with electrical CAD software, delivering training, and creating self-help resources.

Ideal candidates have a technical background in engineering, 3+ years of relevant experience, and fluency in English and Spanish. Travel up to 50% and remote work from home are possible.