Applications Engineer / Technical Support Specialist (Electrical Design Software)

Approach People Recruitment; Madrid; A distancia; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Approach People Recruitment is seeking candidates who apply innovation to drive organizational success and personal growth within a company focused on secure, electrical solutions. The role involves supporting customers with electrical CAD software, delivering training, and creating self-help resources.

Ideal candidates have a technical background in engineering, 3+ years of relevant experience, and fluency in English and Spanish. Travel up to 50% and remote work from home are possible.

Formación

• Bachelor's degree in an engineering field or equivalent experience.
• 3+ years in technical support or applications engineering.
• Fluency in English and Spanish for technical conversations.
• Willingness to travel 25–50% and work remotely.
• Experience with CAD, electrical design software, and databases is a plus.

Responsabilidades

• Understand challenges faced by prospects, customers, and industry related to electrical CAD software.
• Address customer issues via phone, email, chat, and in-person.
• Oversee progress on customer cases raised to vendors and third parties.
• Build and deliver software solution training and professional services for customer implementations.
• Create blogs, videos, podcasts, and webinars to educate users and provide resources.
• Suggest improvements to customer design and manufacturing processes in the electrical control systems market.
• Develop new solution definitions to meet customer challenges using electrical design and manufacturing applications.
• Ensure customer success through excellent interactions and experiences.

Conocimientos

Technical support

Training delivery

Field support

Engineering support

MS Office

SQL/Oracle

AutoCAD Electrical

Electrical CAD

Travel flexibility

Bilingual EN/ES

Educación

Bachelor's degree (EE/CS/ME)

Herramientas

AutoCAD Electrical

MS SQL

Oracle

E3.SERIES

Excel

Descripción del empleo

Our client is seeking individuals who apply their innovation to drive both organizational success and personal growth. Join a company dedicated to ensuring a more secure world by connecting and protecting customers through inventive electrical solutions.

What You Will Experience In This Position:

• Understand the challenges faced by prospects, customers, and the industry in relation to electrical CAD-driven software applications.
• Address customer issues via phone, email, chat, and in-person communication.
• Oversee progress on customer cases raised to vendors and third-party providers.
• Build and deliver software solution training and professional services (online and in-person) for customer implementations.
• Create blogs, videos, podcasts, and webinars to educate users and provide self-help resources.
• Suggest improvements to customer design and manufacturing processes in the electrical control systems market.
• Develop new solution definitions to meet customer challenges using electrical design and manufacturing applications.
• Ensure customer success through excellent interactions and experiences.

You Have:

• A bachelor’s degree in electrical engineering, computer science, mechanical engineering, or equivalent work experience.
• 3+ years of relevant experience (5+ years preferred).
• Fluency in English and Spanish, with the ability to hold technical (engineering) conversations.
• Ability to travel an average of 25% of the time, with the possibility of up to 50%, and work remotely from home.
• Experience providing technical support, training, field support, or applications engineering support for software applications. Implementation experience is highly preferred.
• Experience documenting requirements and proposing solutions, preferably in the electrical or automation field. Any AutoCAD Electrical experience is a plus.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access).
• Experience working with relational databases such as MS SQL, E3. Series design suite, or Oracle is an asset.
• Experience in programming or project management is a plus.

The company:

• A dynamic global reach with diverse operations around the world, providing ample career opportunities and a chance to make an impact every day.
• A commitment to safer systems, helping build a more sustainable and electrified world through innovative electrical solutions.
• A $3.3B company with a dedicated global team of over 11,000 employees, offering solutions across enclosures, electrical fastening, and thermal management.
• A strong emphasis on strengthening communities where our employees live and work, with support for philanthropic activities through our matching program.
• Core values that drive us to deliver excellence for our employees and customers:
  • Innovative & adaptable
  • Committed to integrity
  • Customer-focused
  • Respectful and team-oriented
  • Optimistic and energizing
  • Accountable for performance
• Comprehensive benefits to support the lives of our employees.