Dutch-Speaking 360° Support & Tech Advisor

TP; Barcelona; On-site; EUR 22,193 - 27,125; Full time

Benefits offered by this job

Competitive salary

Referral Program

Individual career plans

Team-building activities

Job summary

A leading customer service provider in Barcelona is seeking a Dutch-speaking Customer Service and Technical Support Advisor. The role involves providing comprehensive support in presales and aftersales, delivering basic technical troubleshooting, and performing essential backoffice tasks. Ideal candidates will possess a C2 level of Dutch and advanced English skills, with a strong emphasis on problem-solving and customer empathy. This position offers a gross salary of €24,659.54 per year and an excellent work environment with growth opportunities.

Qualifications

• C2 level of Dutch is required.
• Advanced level of English is required.
• Experience in e-commerce environments is desirable.

Responsibilities

• Provide 360° support to all brands in presales and aftersales scenarios.
• Deliver basic technical support for troubleshooting.
• Perform backoffice tasks to support customer interactions.

Skills

Listening and understanding capacity

Empathy and customer focus

Problem solving and technical learning

Integrity and trust

Conflict management

Job description

A leading customer service provider in Barcelona is seeking a Dutch-speaking Customer Service and Technical Support Advisor. The role involves providing comprehensive support in presales and aftersales, delivering basic technical troubleshooting, and performing essential backoffice tasks. Ideal candidates will possess a C2 level of Dutch and advanced English skills, with a strong emphasis on problem-solving and customer empathy. This position offers a gross salary of €24,659.54 per year and an excellent work environment with growth opportunities.