Dutch-Speaking Customer Support Specialist — Remote Greece

WW Talents; Barcelona; A distancia; EUR 15.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work from Greece

€1,300–€1,500 gross/month paid over 14

€250/month bonus

Fully paid and structured training

Relocation support (hotel, flight, etc

Comprehensive onboarding and nesting

Descripción de la vacante

WW Talents is seeking Dutch-speaking Customer Support Agents to join international teams. This role is fully remote, based in Greece, with work Monday to Friday and occasional weekend shifts depending on the project.

You will provide customer service, after-sales support, and technical assistance across multiple channels. You will handle inquiries, manage cases in CRM, troubleshoot basic issues, and escalate complex matters.

Formación

• Dutch language at C1/C2 level.
• English at B2-C1 depending on project.
• Strong written and verbal communication skills.
• Customer-oriented and solution-focused approach.
• Ability to multitask in a fast-paced international environment.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs.
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide customers through product setup and configuration.
• Handle customer complaints professionally and provide appropriate solutions.
• Create and manage customer cases accurately in CRM systems.
• Investigate customer issues and determine the most appropriate solution.
• Escalate complex cases to the relevant internal teams when necessary.
• Provide customers with timely updates regarding their cases.
• Complete back-office tasks and maintain accurate customer records.
• Use internal tools and knowledge bases to research information and resolve inquiries.
• Maintain a professional and customer-focused approach in every interaction.

Conocimientos

Dutch language proficiency

English language proficiency

Communication skills

Multitasking

Customer service mindset

Herramientas

CRM software

Descripción del empleo

WW Talents is seeking Dutch-speaking Customer Support Agents to join international teams. This role is fully remote, based in Greece, with work Monday to Friday and occasional weekend shifts depending on the project.

You will provide customer service, after-sales support, and technical assistance across multiple channels. You will handle inquiries, manage cases in CRM, troubleshoot basic issues, and escalate complex matters.